Call Coverage Issue - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Wildman · 03-10-2005, 02:04 PM

We have a 61C, Version 2921, Release 3.

Since we went to that release, we have had an issue with calls not following the correct coverage path. Calls will stick on the phones and never go to voice mail as they should (and always did, before the new release). The users' voice mailboxes are not full, we have plenty of Call Pilot ports so we're not busied out, and all the CP ports have been tested to make sure they're working.

We recently had a patch installed for a known problem with Call Log on this release and was I was wondering if anyone is aware of any known problems regarding coverage (hunt/fdn) on this release.

***John_In_Dakota*** · 03-10-2005, 03:33 PM

Silly of me to ask but are the phones setup to hunt to Voice Mail?
In CLS do you have MWA and HTA?
In HUNT do you have the extension for VM?

jack · 03-11-2005, 09:59 AM

Any chance that MARP was turned on/off during the upgrade?

Wildman · 03-30-2005, 03:40 PM

I'm bumping this post because there has been a development. After getting SBC and Nortel involved, some patches were downloaded to our switch. The result? Now this problem is universal throughout the system instead of random:

If calls are programmed to cover directly to voice mail, they will do so whether the Make Set Busy button is activated or not.

If calls are programmed to go to an extension as the first point of coverage and THEN to voice mail, the programming WILL work if the Make Set Busy button is off, but will NOT work if the Make Set Busy button is on. With Make Set Busy on, calls will follow to the first point of coverage (the extension) and then just ring there and never go to voice mail.

So it seems like the system is now allowing only one point of coverage - but ONLY if the Make Set Busy button is activated.

Anyone else ever experience this or have any ideas?

Steamer · 03-30-2005, 11:39 PM

Wildman, can you post the TNB of a couple of the problem phones?
And also the RDR_DATA from LD 21.

I don't have any ideas but it might help put it in perspective.

Also, what release were you on before 03.00?

Steamer

Wildman · 03-31-2005, 12:11 PM

Here is a TN from one of the affected phones. When the user's phone is not on MSB, the coverage is fine. When the MSB is activated, calls go to extension 2779 and will just continue to ring there if unanswered and the call never goes to voice mail:

DES 2706
TN 004 1 08 03
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 2779
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU 0500
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDD CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
BFTN 004 1 08 06
HUNT 2779
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2526 0 MARP
CPND
NAME
XPLN 13
DISPLAY_FMT LAST,FIRST
01 SCR 3526 D MARP
CPND
NAME
XPLN 13
DISPLAY_FMT LAST,FIRST
02 SCR 4526 D MARP
CPND
NAME
XPLN 13
DISPLAY_FMT LAST,FIRST
03 BFS 004 1 08 06
04 MSB
05 CSD
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 HOT D 0 2239
12
13
14
15
16 MWK 2500
17 TRN
18 AO6
19 CFW 16 2779
20 RGA
21 PRK
22 RNP
23 SCC 2526
24 PRS
25 CHG
26 CPN
27
28
29
30
31

Here's the RDR-DATA info:

TYPE RDR_DATA
CUST 00
OPT CFF CFRD PVCD CWRD
FNAD HNT
FNAT HNT
FNAL HNT
CFTA NO
CCFWDN
CFN0 3
CFN1 2
CFN2 6
DFN0 4
DFN1 2
DFN2 6
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

jack · 03-31-2005, 12:48 PM

Can you post a TNB of 2779 as well?

Wildman · 03-31-2005, 12:59 PM

Here is the programming for 2779:

DES 2748
TN 004 1 08 06
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 2500
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU 0500
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDD CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
BFTN 004 1 06 03
004 1 08 03
HUNT 2500
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2779 0 MARP
CPND
NAME
XPLN 9
DISPLAY_FMT LAST,FIRST
01 SCR 3779 D MARP
CPND
NAME
XPLN 9
DISPLAY_FMT LAST,FIRST
02 SCR 4779 D MARP
CPND
NAME
XPLN 9
DISPLAY_FMT LAST,FIRST
03 BFS 004 1 08 03
04 BFS 004 1 06 03
05 BFS 004 1 03 06
06 MSB
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 HOT D 0 2239
12
13
14
15
16 MWK 2500
17 TRN
18 AO6
19 CFW 16 2289
20 RGA
21 PRK
22 RNP
23 SCC 2779
24 PRS
25 CHG
26 CPN
27
28
29
30
31

***gei_spot*** · 03-31-2005, 01:55 PM

Have you tried SFA in CLS for ext 2779? Or maybe 2526, I can't remember which one it should be

***gei_spot*** · 03-31-2005, 01:56 PM

Quote:

Originally Posted by gei

Have you tried SFA in CLS for ext 2779? Or maybe 2526, I can't remember which one it should be

Never mind I see it on 2779

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