I also found in the Manual that, by default, pound (#) returns callers to the main menu. When I press pound (#) it takes me to another menu. Onw with a different persona voice. Apparently, an old menu they no longer use, but I can't find it.

mrmike

Usually the # sign returns you to the pervious menu that you came from.
If this was the first menu, then it is supposed to replay the menu again.

The doc is below

Standard menu
functions
The following function keys are standard for all voice menu
services.
Key Function
0 Operator Revert The caller is transferred to the revert DN
that has been defined in the voice menu definition. This
revert DN can be different for each voice menu if
necessary. If the revert DN is not defined, the following
message is played when a caller presses 0: “That
selection is not recognized, please make another choice.”

# Return to Previous Menu The caller who presses <#> is
returned to the previous menu. If the current voice menu
is the first-level menu, the first-level menu choices are
repeated.

* Help When a caller presses <*>, the menu choices are
played. If no menu prompt exists, the greeting is played.

mrmike

If you do not have alot of menus, you can use the terminal and prompt maint to find the menu you have been getting using the # sign.

berthunter

first you have three gretting types: internal, external, and temp.. internal gretting is for all subscribers to that v.m. system, and if internal gretting is recorded then that is what you will get. external gretting is if i call you outside the system, i'll get you're external gretting. i tell people to only use the external gretting, but sometime, people will change there external gretting, and someone within the same system calls and goes to the internal gretting.
check to see if the customer has internal and external gretting marked as yes.
if so are they only changing one?