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Old 01-20-2005, 10:11 AM   #1 (permalink)
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We have a mailbox that has remote notification on. When a message is left in the mailbox remote notifications dials a CDN, which is answered by any agent. We seem to have one or some people that get into this mailbox and for kicks are shutting of remote notification. My question is; can I block the person that gets into this mailbox from turning remote notification off?
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Old 01-20-2005, 10:19 AM   #2 (permalink)
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RE:
If I recall correctly, there is a button to turn off access to the keypad interface within the class of service.
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Old 01-20-2005, 10:23 AM   #3 (permalink)
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Assuming Call Pilot, here is the selection in the class of service (Mermail is listed as keypad interface on/off I think):
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Old 01-20-2005, 10:24 AM   #4 (permalink)
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Quote:
Originally Posted by rstabler
If I recall correctly, there is a button to turn off access to the keypad interface within the class of service.
BINGO!!

This was checked in Mailbox Class Details:

Can Set Up RN Schedule by Phoneset:

I unchecked this box and now the option to turn off RN is gone.

Thank you very much.

John
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Old 01-20-2005, 10:27 AM   #5 (permalink)
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You may have to create a new class for this group if others do use remote notification. Some P1$$ed clients may call you asking why they can't change their settings
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Old 01-20-2005, 10:31 AM   #6 (permalink)
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Calamari anyone?
No worry if someone is a bit taken aback on this.
Heck, if it aint broke don’t fix it.

Or with the group that has this RN on the mailbox…

If it’s fixed then break it!
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Old 01-20-2005, 10:49 AM   #7 (permalink)
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If it’s fixed then break it!


Not in the context of the voicemail but:

"If it won't move, force it. If it breaks, it needed replacing anyway"
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