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Old 01-12-2005, 03:14 PM   #1 (permalink)
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anyone able to tell me what the basic ACD report capability?
Looking for (future) set up of reporting of the 2250 consoles which WILL be set up on the basic ACD..
Not having this currently set up, however, I'm not really sure what I can pull as far as reports..
Anyone done this?
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Old 01-13-2005, 06:35 AM   #2 (permalink)
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Automatic Call Distribution
Management commands and reports
553-2671-112

Report 1 = Agent Group Report

Report 2 = Queue Report ( on CDN)

Report 3 = Trunk Routes (RAN)

Report 4 = Agent Position Stats


Keep in mind now with Succession 3 ACD AGents are ISM licenses. Before ACDN's were licensed now they give you ACDN and you buy the Agents.
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Old 01-13-2005, 11:43 AM   #3 (permalink)
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RE:

Thanks twist! EXACTLY what I was looking to find
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