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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: acd, basic, capabilites, succession |
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 01-12-2005, 03:14 PM | #1 (permalink) | ||||||||
| Junior Member    Pirates_Ghost has no status.
Location: The other side of the Lake from work Rep Power: 11   | anyone able to tell me what the basic ACD report capability? Looking for (future) set up of reporting of the 2250 consoles which WILL be set up on the basic ACD.. Not having this currently set up, however, I'm not really sure what I can pull as far as reports.. Anyone done this? __________________ You can't wield supreme executive power just because some watery tart threw a sword at you - Look, if I went 'round saying I was an Emperor, just because some moistened bint had lobbed a scimitar at me, they'd put me away!  | ||||||||
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| 01-13-2005, 06:35 AM | #2 (permalink) | ||||||||
| Junior Member
Rep Power: 6 Gender:  Country:  | Automatic Call Distribution Management commands and reports 553-2671-112 Report 1 = Agent Group Report Report 2 = Queue Report ( on CDN) Report 3 = Trunk Routes (RAN) Report 4 = Agent Position Stats Keep in mind now with Succession 3 ACD AGents are ISM licenses. Before ACDN's were licensed now they give you ACDN and you buy the Agents. | ||||||||
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| 01-13-2005, 11:43 AM | #3 (permalink) | ||||||||
| Junior Member Pirates_Ghost has no status.
Location: The other side of the Lake from work Rep Power: 11 | RE: Thanks twist! EXACTLY what I was looking to find  __________________ You can't wield supreme executive power just because some watery tart threw a sword at you - Look, if I went 'round saying I was an Emperor, just because some moistened bint had lobbed a scimitar at me, they'd put me away! | ||||||||
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