CFNA - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

rafagsam · 01-31-2003, 07:33 AM

Hi, all
I'm a bit confuse about how to implement a Foward no Answer, where I can make the call go around a group of 5 phones... I can only get to the third using SFA and FNA.

Can you please help?

:casstet:
:casstet:

Steamer · 01-31-2003, 08:33 AM

You can't go any further than FNA twice. Hunting will go a long way but not Forward-No-Answer.
What is it you are trying to accomplish?
Maybe Multiple Call Ringing (MCR) keys would do the trick.
Or ACD, although it may be too involved.
Steamer

scott · 01-31-2003, 08:56 AM

Not sure of the setp up but you may want to look at using an MCR key.

rafagsam · 01-31-2003, 09:26 AM

Here's the scene:

INBOUND -> SET1 - FNA-> SET2 - FNA -> SET3- FNA ->SET3 - FNA ->SET4 - FNA ->SET5 - FNA ->SET1... and so on.

scott · 01-31-2003, 09:30 AM

Yea, like steamer said, no can do with FNA. What's the application? Does the call have to follow from set 1 - set 2- etc in order? If not, use MCR.

rafagsam · 01-31-2003, 09:43 AM

How do I use MCR if I have Analog and Digital sets to be in this group?
This is used in a departament where phones don't ring (MCN and analog sets with leds), so they don't pick up the calls.

acewarlock · 01-31-2003, 09:53 AM

Why not just make them ring and use call pickup.

scott · 01-31-2003, 09:54 AM

Are they not allowed to ring (medical recovery area)

rafagsam · 01-31-2003, 11:55 AM

S,

It's a critical area, but not a medical facility. People keep coming and going from their phones and they want it to be this way and I'm not sure why.

Ace,

Not allowed to ring.

.

acewarlock · 01-31-2003, 12:33 PM

You could put a strobe light on a wall connected to an analog phone and have all phones CFA to the strobe phone.

[Edited on 31/1/2003 by acewarlock]

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