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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: address, book, messaging, unified |
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 12-22-2004, 11:15 AM | #1 (permalink) | ||||||||
| Guest
| This may be obscure but here goes. I am using the latest version of CallPilot and Unified Messaging. The Unified Messaging client is on Windows XP workstations running Outlook 2003. My problem is with the CallPilot Address Book in Outlook. I am trying to make CallPilot Address Book (Server) work. All I ever get is that it is completely empty. CallPilot Address Book (Local) works just fine. Obviously, I would rather use the server version in real time than the local one with the scheduled downloads. My understanding is that my CallPilot Server is an LDAP server. I believe this is true because I see the list of addresses when I am in My CallPilot. I have tried many different iterations of the search base string and the address book always comes up empty. In my reading they say that the default string of dc=ca,dc=nortel should work. The system was installed this way and that does not display them either. I am running in a Windows 2000 domain in native mode and the CallPilot server is not part of any domain. I did manually add a DNS entry for the CallPilot server and have verified that that I can ping it by name from domain clients. My installation team has been useless regarding this and it is stoping me from rolling the application out. Any ideas or comments would greatly be appreciated.  | ||||||||
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| 12-22-2004, 05:10 PM | #2 (permalink) | ||||||||
| Senior Member   PHONE_TECH has no status.
Location: Near Pluto's third Moon Rep Power: 7  Country:  | We are using Lotus Notes and the address book works on majority of machines.I haven't had time to really troubleshoot thsi problem yet but have a couple of suggestions. There is some software on the Call Pilot cd which we had to run on the Lotus NotesServer.It's a batch file and a setup executable.I did this when I was running 1.07 but it won't hurt to take a look Also try putting the domain name in the search base which is what I used instead of the default and let use know. Merry Christmas! | ||||||||
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| 02-23-2005, 04:42 PM | #3 (permalink) | ||||||||
| Guest
| I finally got an answer on this from Nortel. My configuration was basically correct. The reason the address book was empty is because you have to type something in the "Type Name or Select from List:" box. Strange but this is how they said it was designed to work. You can even use the wildcard "*" and it returns all of the entries. I did verify that at least the list is dynamic when using it this way. Now all I have to do is train my users that empty does not mean wrong. | ||||||||
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