Message waiting light - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

angler4life · 01-30-2003, 08:01 AM

Good morning. I have a 2616 set that has voicemail for the primary DN. I also have a phantom dn that goes directly to voicemail. Is it possible to have the message waiting light light up on the 2616 set when a voicemail arrives? I thought that putting the phantom dn in the extension dn's list might do it, but it doesn't. Is this possible? If so, how would I do this?

Also I have a 2616 set where the message waiting light is always on, even where there are no messages? I checked the programming, and everything seems normal. I think just replacing the phone will do the trick, but just checking.

Thanks in advance for your help!

spig · 01-30-2003, 08:14 AM

You can have a light on a 2616 phone
For then notify on the prompt "Message waiting indication DN" the number of phone

I'm sorry my english is bad so i don't know i you really knows this
good luck
David

spig · 01-30-2003, 08:20 AM

for you second 2616 phone Have you look if there is another mailbox who have the same message waiting indication dn as the first ??

Thanks in advance for your help!

[/quote:dd4b16250f]

***gei_spot*** · 01-30-2003, 09:30 AM

Angler, for question number 1, use XMWK or RMWK for the phantom tn If you are not familiar with this I can post some examples.

Question number 2, place an MCK (message cancallation key) on your phone select that key dial users ext and hit key once more and the message light will go out.

***gei_spot*** · 01-30-2003, 09:33 AM

Question number 2, place an MCK (message cancallation key) on your phone select that key dial users ext and hit key once more and the message light will go out. [/quote:f2f2835865]

One more thing, for the message light that has no messages. make sure that if there are other appearences of that ext anywhere eles the MARP should be set to key 0 of that TN
(that is if you are using MARP0

jack · 01-30-2003, 09:45 AM

G,

Will the XMWK work for example 1?

I thought that the xmwk required a dn appearnce on the phone with the xmwk key. Since the DN is already on a phantom you will be prohibited from placing the dn on the 2616.

I guess a workaround would be build a real 500 set and hard forward it v/m. This will allow you to put the dn on the 2616 and to also define the XMWK key.

Just my .02 worth.

Jack

***gei_spot*** · 01-30-2003, 10:03 AM

Jack, I suppose you are right, I don't see any restrictions about the Phantom, BUT as we know you can't put a phnatom DN on a set. Sooo...with that said (an depending on VM type) he could assign an 'alias' extension in the mailbox and assign that number to the phone.

hmm.. just another way to make something simple more complicated :laugh:

jack · 01-30-2003, 10:27 AM

G,

I totaly agree!!!

Have several occasions when doing what you described would be the perfect solution, alas the Nortel gods deny me that ability.

Jack

angler4life · 01-30-2003, 11:39 AM

Thanks for the info. Luckily this is not a mandatory request! Sometimes as you say the Nortel Gods, baffle me! Oh well. Thanks again.

BTW, adding the mwk button on my phone and cancelling the message light took care of my other problem.

Thanks again.

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