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| Tags: analog, observe, set, supervisor |
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 01-28-2003, 05:58 PM | #1 (permalink) | ||||||||
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| Call Pilot And programming Is there a way (SPRE code, etc.) to observe ACD agent calls with an <b?><font color="FF0000">analog set</font>[/b]? My boss wants his supervisors to have cordless phones & dial in to listen to agent calls while walking the floor, but he doesn't want to shell out 7 bills each for 2616CT sets. :casstet: | ||||||||
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| 01-28-2003, 06:03 PM | #2 (permalink) | ||||||||
| Senior Member   gei_spot is going phishing
Location: Somewhere in this vast universe on a little rock that looks like a grape. Rep Power: 12  Gender:  Country:  | Caller ID being sent issue Here's your answer analog (500/2500 type) telephones Analog (500/2500 type) telephones can be used as ACD agent positions. This feature allows the telephone to operate both as an ACD agent position and as a standard telephone with an Individual Directory Number (IDN). The analog (500/2500 type) telephone has most of the functions of the digital telephone except for the following: — It cannot be assigned a supervisor status. — It cannot be a virtual agent position. — It can have only one DN appearance, acting as both an IDN and the ACD agent position. __________________  I'm a member of the "PbxInfo Gang" | ||||||||
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| 01-28-2003, 06:05 PM | #3 (permalink) | ||||||||
| Junior Member 
Location: Philadelphia Rep Power: 6 | Telnet password to ITG card Analog sets can be acd sets, but not supervisor sets and observe is a supervisor feature. So unfortunately, it cannot be done. Please see the acd docs below. ACD agent telephone types An ACD agent position is a telephone with an ACD DN assigned to it. Some agent positions can be designated as supervisors; the agent position status can be switched between agent and supervisor. The ACD system supports both digital and analog (500/2500 type) telephones. analog (500/2500 type) telephones Analog (500/2500 type) telephones can be used as ACD agent positions. This feature allows the telephone to operate both as an ACD agent position and as a standard telephone with an Individual Directory Number (IDN). The analog (500/2500 type) telephone has most of the functions of the digital telephone except for the following: :casstet: — It cannot be assigned a supervisor status. — It cannot be a virtual agent position. — It can have only one DN appearance, acting as both an IDN and the ACD agent position. | ||||||||
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| 02-03-2003, 05:10 PM | #6 (permalink) | ||||||||
| Junior Member
Rep Power: 7 | norstar off site call forward Try an ATA like the one Konexx makes. You can configure the port as a M2616 and program one of the keys with the Observe function. Using the fash hook signaling from the cordl;ess phone (hooked to the ATA's analog port) you can access the Observe key, dial the DN of the agent to be observed and your there. To access another DN the process is the same (i.e. Flash, dial the DTMF equivalent of the Observe Key followed by the DN to be observed). | ||||||||
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