Forwarding a call - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

m_steeler · 11-29-2004, 11:39 AM

Hello All,

I have a secretary who would like to forward her phone to the front desk. When the front desk is in night service, it goes back to her voice mail, which she doesn’t have and can’t have. When it forwards I would like it to play the night service message. What am I missing here? 6400 is the front desk. Thanks

TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN
TGAR 2
LDN NO
NCOS 7
SGRP 0
RNPG 5
SCI 0
SSU 0001
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTU MCBN
CPND_LANG ENG
RCO 1
HUNT 6400
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0

HCJes · 11-29-2004, 12:18 PM

You will need to add CLS SFA to the front desk phone.

m_steeler · 11-29-2004, 12:34 PM

The front desk phone is a 2250, how would I add SFA to that phone, or can I add it? Thanks

HCJes · 11-29-2004, 12:39 PM

I am unsure if you can.... Try it and see if you get an error. I do not have any 2250...

m_steeler · 11-29-2004, 01:04 PM

SFA falls under CLS, which there doesn't appear to be a CLS on a 2250. Anyone know of another way to do this? Thanks

Steamer · 11-29-2004, 04:58 PM

If the night message is an announcement or voice menu in Meridian Mail then you have to add the secretary's DN to the VSDN table and assign it the same announcement or menu service as your night treatment. Be sure to remove the mailbox if there still is one.
In CallPilot you would add her DN in the Service DNs.
Meridian Mail or CallPilot always use the DIALED number to decide how to treat the call.
Steamer

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