 10-27-2006, 03:24 PM | #2 (permalink) |
| Junior Member | Hi there What BC release do they have? If its BC10 or higher the can look at ACD with CCM, licensing involved(this is to get stats, the CCM bit) otherwise if stats is not important just acd. If its a complex call centre with all the bells and whistles (IVR, auto attendant etc.) SeC BR |
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