How do you de-acquire CDS Agents to make changes to their TN's? - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

cp4762 · 08-21-2007, 03:28 PM

How do you de-acquire CDS Agents to make changes to their TN's?

And then how do you re-acquire them without rebooting the Sig Serv?

SergSH · 08-22-2007, 12:57 AM

Do you mean PCA Agent? Simplest method is to delete this PCA and create new one.
PCAs will be acquired automatically after you create them in right ACD queue.
You don't need to reboot SS in this kind of operation. Only turning CDS on/off require reboot other operation you can make "online".

cp4762 · 08-23-2007, 11:24 AM

So are you saying I have to go in the Sig Serv and disable CDS Service to get them de-acquired so they can be deleted?

Or is there another way?

Thanks

SergSH · 08-24-2007, 12:21 AM

No, you should go directly to LD 20 and make "out pca" that's it.
Disable CDS require reboot, but it's not necessary to disable CDS dervice before PCA remove. It's also not necessary to de-acquired PCA it happens automatically.

cp4762 · 08-31-2007, 03:31 PM

I will have to check with the person who did the programming when they get back from vacation, but I believe that they told me that they get a SCH code complaining that they could not be outed because they were acquired.

boylerman · 09-05-2007, 08:47 PM

So did it work?

cp4762 · 09-18-2007, 08:44 AM

It did not work. We received a sch code sch1509 when trying to delete the TN's.

SergSH · 09-19-2007, 02:17 AM

I think you have problems with programming this part of converged desktop.
Show us, please, programming of CDN, ACD and PCA. What is the version of CS1000 and MCS5100?

cp4762 · 10-01-2007, 03:13 PM

I have the answer.

You must log into the CLI of the Signaling Server, then go to PDT (CTRL-P-D-T), then vxshell (it will prompt you for the Level 2 password for the PBX).

Once in to vxshell:

cdsShutdown -to stop the cds service

cdInit - to restart the cds agents

cp4762 · 10-01-2007, 03:18 PM

Correction:

cdsInit (not cdInit)- to restart the cds agents

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