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Old 01-30-2008, 03:21 PM   #1 (permalink)
dgr7
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can't get Avaya IP Office Delta Server v5 and Microcall to talk

hello,
We have an Avaya IP Office 500 phone system that was recently installed. It uses Delta Server v5. I've been going on the SMDR page and trying to find the right setting to make there and then going on our Call Accounting software package Microcall which used to work fine with our old AT&T Definity analog/digital phone pbx (used a serial connection) and finding the right either File or TCP/IP (right now trying to get tcp/ip to work) settings to make for it so that Microcall and the Delta Server talk and we can then collect call accounting data from the IP Office like we used to with the Definity.
Can anyone help me with how to setup both the SMDR page for Delta Server v5 and the Data Collection Options screen in Microcall so that the two will communicate? Here's the settings I have a present:
delta server/smdr:
smdr log file enabled checked
smdr file name : a directory and filename on that server
smdr port enabled checked
smdr port 8082
send data every smdr

microcall data collection:
data source name: avaya ip office
data source type: tcp/ip server
under the tcp/ip tab: the ip address of the delta server and port 8082

thanks in advance,
david
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Old 01-31-2008, 09:34 AM   #2 (permalink)
dgr7
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can anyone help me with this?
thanks,
david
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Old 02-21-2008, 04:56 PM   #3 (permalink)
MTSComSci
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Call Accounting Solution

Not sure if you would be interested in an outsourced call accounting solution, but if you would entertain it please check out ComSci.
(comsci dot com)

We would be more than happy to help you in any way we can.
Michael
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