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| IP Office IP Office Support |
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| IP Office IP Office Support |
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 01-16-2007, 12:09 PM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  |  Help Please Guys, Hope you are well. I have taken over a Alchemy system. ( i know i may not be in the right forum sorry) Manager 2.2. Basically i know next to nothing about this gear (boss has dropped it on my lap) What is happening is that this client has a Hunt group and they have an overfolow group as well. However if the people in the hunt group are on the phone the call does not go to the overflow group. The following settings are on the Hunt group Hunt Group Tab no answer 10 secs overflow time 10secs ring mode group Overflow group is set Voicemail Tab No settings set fallback Tab time profile standard in service night service fallback grouop is set to night Queing Not set OverflowGroup Hunt Mode No answer 10secs Overflow 60secs users are in the extensions list Voicemail No settings Fallback Time profile standard In service Queing Not set I am not sure if that is enough info!!! IOf i can give anymore please let me know. Thanks very much for any help you can give Kind regards Simon | ||||||||
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| 01-16-2007, 12:37 PM | #4 (permalink) | ||||||||
| Moderator   MSYoung is meddling with dragons
Location: San Diego, CA Rep Power: 6 Gender:  Country:  | Sorry, I have never heard of a phone system manufacturer called Argent. If it were made by Mitel, or Comdial, or Cisco, or Inter-Tel, etc, I would redirect you to the forum for that manufacturer. There is a catchall forum for all other phone systems here, you could try there. Do they have a web site that you can get documentation from or a tech support number you can call. If there is someone here with experience on an Argent phone system it is unlikely they will look in this forum unless they also have an Avaya IP Office. I would suggest reposting your question with the name of the phone system in the title, such as "Need help with Argent". If someone recognizes that, they will help. Sorry, that is the best I can do for you. __________________ Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup. Marty | ||||||||
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| 02-16-2007, 08:41 PM | #5 (permalink) | ||||||||
| Junior Member 
Location: Brisbane Rep Power: 0 Gender: Country:  | Argent The Argent/Alchemy range was the predecessor of the IP Office. You don't think that Avaya came up with the concept all by themselves do you. No they bought another company that was already making the system.  | ||||||||
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