smaunsell

No. There is no way to do this.

When a user dials a number on the keypad it checks the number in the following order...

1. Is it an xtn number? Yes - dial the number, No - go to step 2
2. Is it a User Restriction Short Code? Yes, apply the short code and go to step 5, No - go to step 3
3. Is it a User Short Code? Yes, apply the short code and go to step 5, No - go to step 4
4. Is it a System Short Code? Yes, apply the short code and go to step 5, No - go to step 5
5. Is it a LCR Short Code? Yes, apply the short code and go to step 6, No - go to step 6
6. Dial the number

If it just checked Short Codes then you could put in User Short Codes for a specific user to stop it from dialling certain other users but it doesn't It always checks xtn numbers first so there's no way to stop you from dialling them

Hope this helps.

AbuSuhail

If your pbx supports multi tenant feature, you can do it.
assign one Ext to Tenant: 1 , other Ext to Tenant: 2 then allow calls from Tenant 1 to Tenant 2, and restrict calls from Tenent 2 to Tenent: 1.

smaunsell

The IP Office is completely different to normal PBXs. It has no multi tenant facility. It is designed for a single tenant only and because of the description of the dialling matching order I described above, the ability of blocking xtn to xtn calls is impossible.

phull_iqbal

Smaunsell thanks for your copopration.
Can we have any software which can record the Extn to Extn conversation.
It will also solve my customer problem.
Thanks in Advance

smaunsell

Hi,

when you say "record thle Extn to Extn conversation" do you mean you want the actual speech conversation recorded? Or just to record the call details ie date,time,duration etc?

Recording the actual speech can be done using Avaya's Contact Store software. You are required to buy a license for this and install the software on a PC. It will record the speech on all calls, or just specific xtns or only on a manual basis depending on how you set it up. You can download the software from support.avaya.com and has a free 45 day trial license included if you just want to try it. It also has a web based administration tool that you can search for and listen to converstations.

If you just mean recording the call details then you'll need Delta Server (on Admin CD in the CBC folder, or the CCC CD). This will output to a CSV file which you can read, or you can buy numerous software packages that will put this raw data into nice reports.

Hope this helps.

phull_iqbal

Hi
I want converstion to be recorded, I have already purchased the licensed for the same thing and it is working fine. Thanks for your help.
Now i am facing problem from with Extn to Extn recording it is not automatically record the call.It is record the call manually and perfectly. but for the outside call it is automatically record the cnversation.
Thanks a lot

smaunsell

I'm pretty sure that Contact Store will only automatically record external calls. It won't do it for internal calls. That's just the way it is. It's designed for call centre taking calls from customers, not between people within the same company.

All other call recording devices eg Nice plug into the ISDN/CO lines and record any traffic on those lines, not internal calls. Contact Store however is not just connected to external lines so should in theory be able to do it but it has not been configured to do so. You'd need to raise a feature request with Avaya to get them to write it into the software to be able to do it (ie have an option in Manager to say to record internal calls as well).

Sorry, but that's just the way it is at the moment.

phull_iqbal

Thanks for your such great response. One more thing from where i will contact the avaya directly . I am in Dubai (UAE). Can you send me the link or mail ID of the same?
Thanks once again

smaunsell

Hi,

Avaya do not deal directly with resellers or end-users. They have a distributor channel who they sell to, and they in turn sell to resellers who then sell to the public.

Are you a reseller or end-user? Either way, you will need to contact whoever you bought the system off and they will follow the procedure to pass the request on to Avaya. I'm not sure of who the distributors are in the UAE, but I think they will end up contacting Avaya in the UK who look after EMEA (Europe, Middle East, Asia). Contact they company you bought the system off and they should know how to deal with the request.

Thanks