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IP Office IP Office Support

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Old 07-30-2006, 09:06 AM   #1 (permalink)
phull_iqbal
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Cool Small office embedded voice mail cards

I have installed the Avaya IP Small office addition. when i am try to cofigure Embedded Vocemail card it is detected by the Sys mon. But the short code are not working . It shows the error in the sysmon "insuficient sound clips areavaiable". is any one help me in this issue.
thanks a lot
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Old 07-30-2006, 09:41 AM   #2 (permalink)
hitechcomm
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What Verision IP Office?
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Old 07-30-2006, 11:21 PM   #3 (permalink)
phull_iqbal
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The IP office version is 3.1.56.
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Old 07-31-2006, 05:24 AM   #4 (permalink)
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Have you transferred the sound files from the v3.1 Admin Apps CD to the flash card? If not, read the Engineer's Toolkit for the instructions on how to do this. It's something like this....put the card in the SOE, start the system, static IP address on laptop plugged into system, put CD in laptop, browse to correct folder with files (depends on which country ALAW or ULAW), run tftp command to transfer all the files - this can take up to 30min, restart the system, may take several minutes before it's ready to go.


Hope this helps
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Old 08-01-2006, 11:11 PM   #5 (permalink)
phull_iqbal
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About embedded voice mail

I have did all the steps which are mention in the manual, after doing all whjen go for checking the sysmon it shows insufficient sound files. So is there any chances for the hardware fault.
Plz tell me
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Old 08-02-2006, 03:38 AM   #6 (permalink)
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Did you definitely xfer the ULAW files (I assume you're in the US?)?? If you xferred the ALAW files then this could be a problem.

Also, do it again and watch Sysmon when you're xferring the files just to make sure that they're actually going into the system. How long does it take to xfer them all?
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