smitty50

Have you tried the following?

1. Try a new 6416. OR
2. If you have more than one 6416, take the phone with the trouble and put it at another location. Take the phone that you swapped with and put it in the troubled area.
See if the trouble stays at that location or goes to the new location.
3. Could be the phone, line cord, jack/wiring, or the digital location.
4. I recommend starting with the phones and working my way back to the switch.
Hope I didn't confuse you.

A more advanced way to look at the wiring would be to plug a modular adapter into the end of the line cord and check the pairs with a volt ohm meter. Set the ohm meter to the x1 scale and make sure that each pair reads roughly the same amount of ohms. (balanced)

Hope this helps!!

PD

One of our systems has had the same problem for about 2 years now...we have 4 phones in one queue and randomly, all phones will cut off for a second or two, then back on with no problems. Will mostly happen when they are on the phone.

I have tried everything and had several different vendors on site to attempt to fix with no luck.

AND the phones are all on different cards in different cabinets! I have replaced everything from the base cord to the station cable!....phone, headset, handset, cords, even pulled new cables for each phone!

If you figure this one out, PLEASE post back and tell me how you fixed!

Thanks!

Jamesestes

PD, Are all 4 phones right by each other? We had an incident like this when the person sitting at certain cube would bump the wall of the cube by the phone jack it would knock his phone out temporarily and sometimes others around them. It took a while to find out the problem, not 2 years though. Try bumping the wall by the phone jack and see if that knocks the phones out. Just a thought to try....or maybe it is gremlins :P

PD

I thought about that too...BUT, 3 of them are together and the 4th belongs to the manager and he is in a private office about 10ft away from the other 3. So, then I thought it may have something to do with the cabling in the ceiling but the managers cable goes a different route than the rest..?

We actually used to have alot more people (in different areas of the bldg.) complaining about this but we downsized this office and those 4 are the only ones left with the problem....

thanks anyway!

Phoneman2

Check and see if all the Stations are on the same card in the switch. Look at the error log for any repeating alarms.

Cam

Depending on how brave you feel,
and how much available CPU power you have,
you can try the Test station XXXX long command
to see if there is anything weird happening.

Make sure you have the .pdf documentation from the Avaya site,
you can search the maintance document for the error codes that get returned...

Good Luck !
Cam

PD

Phoneman, No, actually, the phones are all on different cards...even in different cabinets!

sjforcum

I had a problem with sleepy sets....when we lost power, the phones would not come back online until I did a busy / release.

Turns out the fiber channel connector card was defective and needed to be replaced.

It's a longshot, but I figured I'd share!

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