rwhite

First, welcome.

Second, what you are asking is not really all that difficult- several of us around here do similar things regularly. The problem is that if you're not at least vaguely familiar with call centers, pbxs, etc., you've got a long way to go. Here are some starting points if I haven't scared you off yet.
1) Have a conversation with your local telephone company to find out exactly what services are available in your area and at what cost. As an example, there are cases where a T-1 might actually be cheaper in the long run than individual trunks. Ask them if the the number you want is available.
2) Get an idea from whomever in your organization writes the checks about what the budget for the project is. I doubt you're being offered a 'blank check'. You might get by for a few thousand $ but you could wind up spending tens of thousands especially if your homework isn't properly done.
3) Draw some basic requirements for your operation and spend some time on internet and making 'phone calls to vendors in your area. Is this 24/7? Do the calls need to be recorded? Will everyone answering the calls have equal skills or will certain calls need to be directed to specific individuals? What is to happen when no one's there?

Finding a good local vendor may well be your best first investment.
Good luck!

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rixride

Welcome to the site!

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JulianW

Welcome

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To add to what rwhite said, sit down with the person or group that wants the call center to find out what exactly they want. If all they heard was that a call center is a good idea and that you should have one because all important companies have one, you have some research ahead of you.

While a call center itself is not that difficult to do, I do not recommend that as your entrance to phone work because the learning curve will be steep if you have never done phone work before.

To second rwhite's comment, look for a local vendor with call center experience. They will know the right questions to ask your management and will be able to explain the options so that you get what you are expecting to get. A poorly designed call center is worse than no call center.

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