Why should I buy an Axxess? - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

jwaddin · January 28th, 2004

My company is looking for a new pbx to replace an aging system. We're looking primarily at the Inter-Tel Axxess or a Nortel Meridian 1 11C. I've got about 150 stations and a 25 station call center. Both seem to be able to do what we need, and price is comparable.

I'm leaning towards Inter-Tel, but can't put my finger on what sets it apart from the Nortel. Any thoughts?

Thanks!

DnRComm · January 29th, 2004

The Inter-Tel Axxess is very reliable, easy to use, if you pay the extra to Inter-Tel to have your own programming terminal on site and take the training, you can do 90% of the programming yourself and save many $ on there programming costs. The system can be easily expanded, and can add features like VOIP, multiply locations, e-mail notification of messages and many more features.

It is by far the best system out there.

Anonymous · January 31st, 2004

What is your current system? Is the Inter-Tel an ATM switch? are you also looking at any of Inter-Tels CTI applications, ACD Router, Call Center Suite? Compare future costs such as maintenance and replacement equipment costs. I'm with DnRComm as far as the programming terminal because without it you will never beable to perform your own backups of the database, the Inter-Tel cannot be setup to this automaticly. Also if you are looking at having redundancy, compare apples to apples, the Inter-Tel does not have true redundancy, theirs is more of a "backup" processor, when the primary fails over to the secondary there is about 1 minute downtime and all of call processing is lost, where as in the Nortel enviroment the switchover is transparent and even calls in progress are not lost. The word "redundancy" should not even be used by the Inter-Tel sales folks.

**test03** · February 17th, 2004

Hey this is a great question. Anyone can anyone else chime in. Does anyone have any comparison documentation to help him with his quest for knowledge?

jwaddin · February 26th, 2004

I ended up finding some comparison documentation. Inter-tel had the features we wanted, so that's what we purchased.

Thanks!

DnRComm · February 26th, 2004

I am sure you will be happy with the system.

***rixride*** · February 27th, 2004

Can you upload the comparison documentation? I would be curious to read it.

Thanks,

Just use the "Add an Attachment" at the bottom when you hit "reply"

jwaddin · March 19th, 2004

Here's the requested comparison..

***Ramjet*** · March 19th, 2004

I read the downloads here, and not only are they old, there are parts of it that are out and out false concerning the Option 11.

hammer · August 5th, 2008

intertel vs option 11 ? I wonder how this worked out for this poor guy.

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