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| Inter-Tel Ask Questions and Find Answers on Inter-Tel systems: |
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 November 5th, 2009 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  | DND and voicemail We have an Inter-Tel 5200 system (top of DB Studio says "Inter-Tel 5000 - 2.3.6.47). As best I can figure out we have two options... (1) IC callers can either see the DND message and not go to voicemail or (2) IC callers will not see DND and directly to voicemail. The setting that I am toggling to go between these is under Endpoints, (specific endpoint), Forwarding Paths, 1, Station - DND. (1) above setting is No, (2) above setting is Yes. Is there some other setting that I can change so that IC callers will see the DND message and then be forwarded to their voicemail? Thanks. | ||||||||
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| November 5th, 2009 | #2 (permalink) | ||||||||
| Moderator    acejavelin is a high-tech, heavy metal redneck!
Location: North Dakota Rep Power: 2 Gender:  Country: | I don't know about doing it automatically, but if you call an extension in DND and see the message, you can always just press your Voicemail button to leave a message for that extension, only one extra button. __________________ Telephony users cannot gain anything without first giving something in return. To obtain a useful feature, a feature of equal value must be lost. This is Telephony’s First Law of Equivalent Exchange. | ||||||||
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| November 6th, 2009 | #3 (permalink) | ||||||||
| Junior Member
Location: Kansas City Rep Power: 0 Gender: Country: | You can program the forwarding path in the endpoint. Check No for DND and Yes for No Answer. The IC caller will see the DND message. The caller will automatically be forwarded to voicemail after the No Answer timer expires. | ||||||||
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| November 6th, 2009 | #4 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | Forwarding Path DND is set to No and No Answer is set to yes. However, calls never transfer to voicemail after seeing the DND message and hearing the fast double-beep busy signal. Which No Answer timer should be changed? I tried lowering the "Forward No Answer" under Timers and Limits, but that didn't change anything. I even let the phone beep at me for a minute before I got an Off Hook system alarm. | ||||||||
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| November 6th, 2009 | #6 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | IC Calls are also set to Yes already. The following is what my Forwarding Path looks like. Ring Principal Once No Station - Busy Yes Station - DND No Station - No Answer Yes Station - Immediate No System - Day Mode Yes System - Night Mode Yes Fwd Call Type - Call Routing Table Yes Fwd Call Type - CO Ring-In Yes Fwd Call Type - CO Transfer/AA/VM Yes Fwd Call Type - CO Recall No Fwd Call Type - DISA Yes Fwd Call Type - IC Calls Yes | ||||||||
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