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Old June 8th, 2009   #1 (permalink)
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Forwading a Hunt Group to voicemail
Using an Axxess v11.1 system what is the best way to forward callers in a HG to voicemail?
Senario: external caller to 817-556-6351 routes to HG 2535 a 2 extension linear hg.
Do I use the 'recall timer' the 'overflow' or announcemnt' to send the caller to voicemail and then do I have to specify the voice mail system or the voice mailbox of one of the extensions?
Please help me.
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Old June 8th, 2009   #2 (permalink)
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First, create a new Call Routing Announcement, then go into the CRA and delete all the greeting, then go to digit translation and set the Timout to got to the mailbox you want.

Now go to the hunt group and set the Recall point to the CRA you created above.

Thats all there is to it...
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Old June 9th, 2009   #3 (permalink)
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I'm going to try it out and let you know.Thanks
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Old June 9th, 2009   #5 (permalink)
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It worked like a charm. I also shortened the Recall timer in the HG to reduce the # of rings before going to that voicemail box. It's just 2 people and they are often out of the office.
thanks again.
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