No caller ID or line will not ring at 1 end point - PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum

hinsonm · 12-29-2008

I am new to Inter-Tel axxess system with version 7.0, I have one user that his end point will not ring on line 1 or line 2 and that he must push the button on his 4400 phone to answer. He said the light will flash next line 1 or line 2 button but he does not hear a ring, any suggestions would be helpful. All of the other extentsions are fine.

Thank you!

wicksmagic · 12-29-2008

Try doing FC 360 on his phone. The display should then say Auto CO Answer On. If it says Auto CO Answer Off then do the code again to make sure it is On.

Does the phone ring on lines other than lines 1 or 2 or on intercom calls? You can adjust the ring volume by pressing volume up or down and then save it by pressing it right in the middle. You can try another phone in this location as well to see if that helps.

These are very preliminary things you should try first. Let us know if you still have problems as there are several other things we can try at that point.

***acejavelin*** · 12-29-2008

The other thing you can check is that the user is logged into the hunt group for incoming calls. From the phone press SPECIAL (sideways 8 ) then 323, it should then say Hunt Group Replace. You can also check the system programming, look in the extension flags for Hunt Group Remove or Replace, it should be set to Replace.

Good luck!!!

hinsonm · 12-30-2008

Thanks guys the hunt group was set to remove, I changed it to replace and this fixed the problem.

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