wicksmagic

Just to make sure we're on the same page. Have you verified Caller ID on all 15 lines? Have you monitored or made a call all the way through, saw the Caller ID, left a message, and upon checking the message it wasn't there?

The two things to check in programming are to make sure you have

1. 'Advanced CO Interfaces' on your license which it sounds like you do.
2. Make sure the Service Type is set to Caller ID on each and every individual trunk.

Verify all of this and then we can go from there.

socaljake

Which voice mail server are you using?

cmc_computing

Okay, thanks for the replies so far:

1. I have verified all the trunks have CALLER ID enabled. Also, I've called in, seen my cell phone number come accross the display of my endpoint, left a message, only to have the message tell me "UNKNOWN" for the caller ID.
2. I believe the voicemail is the Axxessory Voice Processing Unit. It uses the avdapmon utility if this helps, runs on Win 2000 server.
3. Yes, I have the advanced option on my license.

socaljake

Watch the AvdapMon utility in realtime and call in from your cell. You will see lines scrolling by but in there you should see your also see your cell number.

Is this system wide?

cmc_computing

Yes, it is system wide, i'm going to check the avdapmon now, i'll report back.

cmc_computing

Okay, I called in from my cellphone and captured the avdapmon here it is: my phone extension on the system is x219 - i never see my cell phone number show up in there?

[79722 11-21-2008 942 VMAIL1]Set gain to 2
[79723 11-21-2008 942 RHET1]Playing (db\rcrdings\329.r24)
[79724 11-21-2008 949 VMAIL1] Enqueuing (2)
[79725 11-21-2008 949 VMAIL1] Enqueuing (1)
[79726 11-21-2008 950 VMAIL1] Enqueuing (9)
[79727 11-21-2008 952 VMAIL1] Enqueuing (#)
[79728 11-21-2008 952 VMAIL1]Transfer to x219; Transfer result = EV_number_
ringing
[79729 11-21-2008 952 ASAI] Current 21, Previous 3
[79730 11-21-2008 952 DISPATCH]Terminating VMAIL1
[79731 11-21-2008 953 EXEC]System is now idle.
[79732 11-21-2008 9:18:07 ASAI]Constructing VMAIL1 task at 00893268 (priority=0
)
[79733 11-21-2008 9:18:08 ASAI] Current 20, Previous 5
[79734 11-21-2008 9:18:09 ASAI] Current 1, Previous 8
[79735 11-21-2008 9:18:09 VMAIL1]Call to app 275 for x219
Menu Type is 0
[79736 11-21-2008 9:18:09 VMAIL1-NS219]Set gain to 2
[79737 11-21-2008 9:18:13 ASAI]Constructing VMAIL2 task at 00895DB0 (priority=0
)
[79738 11-21-2008 9:18:13 RHET1]Playing (db\rcrdings\ae.r24)
[79739 11-21-2008 9:18:14 ASAI] Current 20, Previous 5
[79740 11-21-2008 9:18:14 ASAI] Current 1, Previous 8
[79741 11-21-2008 9:18:14 VMAIL2]Call to app 2762
Menu Type is 0
[79742 11-21-2008 9:18:14 VMAIL2]Set gain to 2
[79743 11-21-2008 9:18:14 RHET2]Playing (db\rcrdings\329.r24)
[79744 11-21-2008 9:18:16 EMAILDLV]Downloading messages from server...
[79745 11-21-2008 9:18:18 VMAIL2] Enqueuing (1)
[79746 11-21-2008 9:18:19 VMAIL2] Enqueuing (4)
[79747 11-21-2008 9:18:20 VMAIL2] Enqueuing (6)
[79748 11-21-2008 9:18:20 VMAIL2]Transfer to x146; Transfer result = EV_number_
ringing
[79749 11-21-2008 9:18:21 ASAI] Current 21, Previous 3
[79750 11-21-2008 9:18:21 DISPATCH]Waiting for VMAIL2 to complete...
[79751 11-21-2008 9:18:21 DISPATCH]VMAIL2 completed
[79752 11-21-2008 9:18:21 DISPATCH]Terminating VMAIL2
[79753 11-21-2008 9:18:23 RHET1]Recording (db\rcrdings\1c2.r24)
[79754 11-21-2008 9:18:29 VMAIL1-NS219]Audio term(rec): PHYEVENT_silence
[79755 11-21-2008 9:18:36 ASAI]Constructing VMAIL2 task at 00895DB0 (priority=0
)
[79756 11-21-2008 9:18:37 ASAI] Current 20, Previous 5
[79757 11-21-2008 9:18:37 ASAI] Current 1, Previous 8
[79758 11-21-2008 9:18:37 VMAIL2]Call to app 275 for x146
Menu Type is 0
[79759 11-21-2008 9:18:37 VMAIL2-NS146]Set gain to 2
[79760 11-21-2008 9:18:41 RHET2]Playing (db\rcrdings\25f.r24)
[79761 11-21-2008 9:18:42 VMAIL1-NS219] Enqueuing (#)
[79762 11-21-2008 9:18:42 VMAIL1-NS219]Queueing message for email delivery to [
myemailaddress@email.com (count=1)
[79763 11-21-2008 9:18:42 VMAIL1-NS219]Delivering 3rd msg to mailbox 219 on 11-
21-2008 at 9:18:42 from (0

socaljake

That last line should contain the phone number of the caller. Next time I run into a VPU I'll mess around a bit.

ITEngineer

I am assuming calls are answered when they come into the systemby a CRA? Before you try this make sure to document any settings so if needed you can change them back if this does not work. If so try this:

This is rare but reported on loop start Caller ID only. The voice processor application (CRA or AA) may answering the call too quickly (If it answers in the first ring cycle before Caller ID (CID) arrives, CID is not received.)

1. Adjust the 'Caller ID Ring Idle' timer shorter so it is ready to detect CID sooner.

2. Lengthen the 'LS/GS Trunk Ring Detection' timer (default 5/10) to 15/10 give or take a few tenths, typical ring voltage lasts 2 seconds (20/10) then 4 second no voltage and is when CID is sent, so we are forcing a delay in ring detection. Be careful here as you can make the system not detect ring at all intermittently if it is set too close to end of the ring signalling period.

3. If the timer adjustments do not help the situation, we suggest sending the ring in to a hunt group (no members required) and have the hunt group Recall Destination be the CRA after 2 - 6 seconds. Or, a 'Phantom' extension forwarded either system forward or manual forward on 'no answer' will accomplish the same thing. This will envoke enough delay in answering to allow the caller ID to be received.

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