New to Inter-Tel with a Couple of Questions - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Bandito · 10-10-2008, 12:11 PM

Hello all!

I just recently added the IT Manager role to my list of current responsibilities, so now I'm in charge of our Inter-Tel 5000 PBX. Being new to the system, I have a couple of questions that our communications vendor's technician couldn't answer, so I found your site here and thought I'd give it a whirl.

1) Is there a setting to change the text-to-speech reading speed? I like the envelope information, but it takes 'her' much too long to read it all out.

2) We were just upgraded to the latest software, 2.4.1.39 and are now on OSE 2.0 if I understand it correctly. With the latest OSE package there, apparently, is no client software yet for Outlook, so all we've got is a very basic printer-type FAX client. Does anyone have any idea when Inter-Tel/Mitel might re-introduce the Outlook-integrated FAX client? Are there any third-party clients out there? This is, after all, an Open Standards Edition. I've done some Internet searches, but haven't come up with anything promising.

3) Finally, is there a method to actually automate the server backup process so that an automatic backup could be triggered on a regular basis, such as once per week?

Thanks to all for any info that you can provide!

acejavelin · 10-10-2008, 06:12 PM

Quote:

Originally Posted by Bandito

Hello all!

I just recently added the IT Manager role to my list of current responsibilities, so now I'm in charge of our Inter-Tel 5000 PBX. Being new to the system, I have a couple of questions that our communications vendor's technician couldn't answer, so I found your site here and thought I'd give it a whirl.

1) Is there a setting to change the text-to-speech reading speed? I like the envelope information, but it takes 'her' much too long to read it all out.

2) We were just upgraded to the latest software, 2.4.1.39 and are now on OSE 2.0 if I understand it correctly. With the latest OSE package there, apparently, is no client software yet for Outlook, so all we've got is a very basic printer-type FAX client. Does anyone have any idea when Inter-Tel/Mitel might re-introduce the Outlook-integrated FAX client? Are there any third-party clients out there? This is, after all, an Open Standards Edition. I've done some Internet searches, but haven't come up with anything promising.

3) Finally, is there a method to actually automate the server backup process so that an automatic backup could be triggered on a regular basis, such as once per week?

Thanks to all for any info that you can provide!

1) No, the "text2speech" speed you are talking about is fixed and cannot be changed. You can turn off the autoplay of envelope information in the mailbox settings then only listen to it by pressing 5 well listening to a voicemail message when you need it.

2) Hope you didn't pay for an upgrade. Version 3 of the software is currently in beta and is lightyears ahead of release 2.4. There are tons of new features due out in release 3 which should be released in the next few monthes. We have been beta testing the software with a few clients for sometime now and it is awesome by comparison. I have not heard of any other fax client available for OSE, sorry, open source is usually a good thing, but not always. The whole point of OSE is to be open and not specific to one client, so it is very generic.

3) I am assuming you mean backing up to a PC with DBStudio, there is no automation for this. The system does internally backup the database nightly though. If you manually back it up when you make major programming changes you should be OK, I have only seen a 5000 system lose its programming once in the last two years, it isn't likely to happen without lightening damage or catastrophic failure.

socaljake · 10-10-2008, 08:04 PM

Quote:

Originally Posted by Bandito

3) Finally, is there a method to actually automate the server backup process so that an automatic backup could be triggered on a regular basis, such as once per week?

Automated, unassisted backups are available in 5000 v3.0 which currently is still in beta as acejavelin mentions. This includes call processing and optionally VM and is independent of the nightly backup to internal media. Good news indeed!

***ITEngineer*** · 10-11-2008, 06:22 AM

There is a fax client that your dealer can download from the Edge.

Quote:

Originally Posted by Bandito

Hello all!

I just recently added the IT Manager role to my list of current responsibilities, so now I'm in charge of our Inter-Tel 5000 PBX. Being new to the system, I have a couple of questions that our communications vendor's technician couldn't answer, so I found your site here and thought I'd give it a whirl.

1) Is there a setting to change the text-to-speech reading speed? I like the envelope information, but it takes 'her' much too long to read it all out.

2) We were just upgraded to the latest software, 2.4.1.39 and are now on OSE 2.0 if I understand it correctly. With the latest OSE package there, apparently, is no client software yet for Outlook, so all we've got is a very basic printer-type FAX client. Does anyone have any idea when Inter-Tel/Mitel might re-introduce the Outlook-integrated FAX client? Are there any third-party clients out there? This is, after all, an Open Standards Edition. I've done some Internet searches, but haven't come up with anything promising.

3) Finally, is there a method to actually automate the server backup process so that an automatic backup could be triggered on a regular basis, such as once per week?

Thanks to all for any info that you can provide!

Bandito · 10-13-2008, 09:46 AM

Thanks all for your responses! It sounds like V3.0 is the one that'll be the best. I just wonder how long it will take them to release it. I get the impression that updates don't come along that often.

ITEngineer, do you know the name of the fax client software for Outlook? Is it a client that integrates with Outlook so that you can fax using Outlook's Contacts? Is it compatible with Outlook 2007 SP3? Our installer is telling us that Office 2007 SP3 broke everything.

Thanks again!

dfleschute · 10-13-2008, 03:19 PM

Do the automated backups in V.3 work if you are using BVM? Or must you have a separate CPS and VPU as with Axxess?

socaljake · 10-13-2008, 08:31 PM

Quote:

Originally Posted by dfleschute

Do the automated backups in V.3 work if you are using BVM? Or must you have a separate CPS and VPU as with Axxess?

Works with EM, BVM & PS-BVM.

***ITEngineer*** · 10-14-2008, 06:39 AM

If you are using OSE Ver 2.0 then your installer can download the Unified Messaging Open Standards Edition Fax Print Driver from the Unified Messaging section of the software downloads on Inter-Tel's Edge website. It is not a client software but simply a driver that works with any application that you can print from regardless of your Outlook SP version.

Quote:

Originally Posted by Bandito

Thanks all for your responses! It sounds like V3.0 is the one that'll be the best. I just wonder how long it will take them to release it. I get the impression that updates don't come along that often.

ITEngineer, do you know the name of the fax client software for Outlook? Is it a client that integrates with Outlook so that you can fax using Outlook's Contacts? Is it compatible with Outlook 2007 SP3? Our installer is telling us that Office 2007 SP3 broke everything.

Thanks again!

Bandito · 10-14-2008, 06:37 PM

Thank you ITEngineer, but we already have the printer driver solution. If you do more than one fax a day, it's pretty useless as you have to manually enter in all of the contact information for each fax message every single time. It's a huge productivity loser! <SIGH>

socaljake · 10-14-2008, 07:41 PM

Quote:

Originally Posted by Bandito

Thank you ITEngineer, but we already have the printer driver solution. If you do more than one fax a day, it's pretty useless as you have to manually enter in all of the contact information for each fax message every single time. It's a huge productivity loser! <SIGH>

Sort of, but it sure beats handwriting a cover sheet on paper!

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