Report to show PRI usage? - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

MGO · September 5th, 2008

hi,

we've been having some problems were people are getting a busy signal when trying to make outgoing calls so am wondering if there is a way to see if our PRI is functioning correctly. Is there a way to see if all channels on the PRI were in use at a certain day/time?

Thanks

***acejavelin*** · September 5th, 2008

Quote:

Originally Posted by MGO

hi,

we've been having some problems were people are getting a busy signal when trying to make outgoing calls so am wondering if there is a way to see if our PRI is functioning correctly. Is there a way to see if all channels on the PRI were in use at a certain day/time?

Thanks

To my knowledge there is no simple way to do this without some kind of external software like call cost accounting. The easiest way may be to have their telco run a traffic report for a week or two, most will do it for free, especially if they think they may be able to get a sale out of the deal because you don't have enough trunks, although I have seen some that charge for this service.

Of course, you could always just run the Diagnostic Monitor and capture SMDR for a day, but then you would have to manually go through it and see how busy the system was, time consuming, but an option I guess.

***ITEngineer*** · September 12th, 2008

What kind of system do you have a 5K or Axxess?

Quote:

Originally Posted by MGO

hi,

we've been having some problems were people are getting a busy signal when trying to make outgoing calls so am wondering if there is a way to see if our PRI is functioning correctly. Is there a way to see if all channels on the PRI were in use at a certain day/time?

Thanks

mstaffeld · October 2nd, 2008

I do this with Contact Center Suite, but it's another piece of software that integrates with the Axxess... it gives lot of reports, may be worth it to take a look.

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