800 Number Issue - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Brad · 07-04-2008, 12:37 AM

Excuse the lack of terminology, I new to the phone biz and I'm trying to setup a automated answering service on Interl-Access phones using the DB-Studio. My issue is when someone calls in on the 800 number the call is routed different then when someone calls in on our local number. The 800 number vendor assured me that the 800 number is coming in on our local number. In the call routing table I have the local number set to the call routing anouncemnt application and it works great when you call the local number. If I call the 800 number it goes to our operator. Another strange thing is I was just going to forward the operator phone to the call routing annocement but the calls do not go to the annocemnet they go to another extension. I can not find where the 800 number is assigned to the operator phone. There is no DID number for the 800 number. It seems that the system knows the call is from the 800 number and is not using the call routing table at all. Any help would be appreciated. Thanks.

Mintertel_guy · 07-08-2008, 08:06 PM

Typically carriers will send the last 3-7 digits of numbers and this is what we use to route the calls internally. Take the same amout of digits that are shown in the CRT for your other numbers and add an entry for your 800 number to the table with the lastx amount of digits from the number.

The system is supposed to send any calls that dont match a route in the CRT to the attendant so this is most likely the problem. If adding the number to the CRT does not work as a temporary work around you could add a + and E entry (in that order) to the table and have them ring to the correct destination, this will route anything that is not listed in the table to the destination you specifiy.

Let me know how it works out for you.

Brad · 07-14-2008, 08:40 AM

I did try the adding the settings in the CRT but this did not work. The 800 number still goes to the attendant. I'm not sure if I added the entries correct. I just added E and choose Single for the type and pointed it to my application number which is 2520. Can I change the attendant? Whats really strange is I thought I would just forward the extension the calls come in on to the automated attendant which is 2520. But when the calls come in they go to another extension and is not answered by the phone system. Why can't I just forward calls to the automated system? Thanks again.

Brad · 07-14-2008, 08:43 AM

I added the + also before the E. So the entries where toward the bottom of the CRT and the + was before the E. Both settings were setup with a single type. It seems like the 800 number is not even looking at the CRT. Is it possible its just coming in straight to the attendant? If so, can this be changed easily? Thanks.

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