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Old 04-24-2008, 09:19 AM   #1 (permalink)
dfleschute
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No connection tone for auto connect agents
When an agent, with auto connect, is forced out of DND or Wrap Up by a Supervisor, the first connected call to that agent does not generate a connection tone in the headset. All following calls do have the tone.
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Old 04-24-2008, 12:47 PM   #2 (permalink)
dom_xarios
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Have you tried this using the Auto Answer feature on the Xarios Application Server? See if that helps.
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Old 04-24-2008, 02:15 PM   #3 (permalink)
dfleschute
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Xarios overides the settings in DB Programming. So they are already set up to auto answer in Xarios.
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Old 04-25-2008, 05:55 PM   #4 (permalink)
umtech
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Normal operation, the first will not have tones, all calls following will have tones
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Old 04-26-2008, 04:30 AM   #5 (permalink)
ITEngineer
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I would see if there is a software upgrade that fixes this problem.
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Old 04-29-2008, 09:39 AM   #6 (permalink)
dfleschute
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Unitech, you say this is normal operation? It's really bad. To whom do we speak to fix it?

ITEngineer, Inter-Tel has requested, and received, a couple of freezes and a copy of our database. I may hear back from them in a couple months.
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Old 05-12-2008, 09:47 AM   #7 (permalink)
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what software version are you on? 8.2 had a fix for this issue I believe.
Last edited by umtech; 05-12-2008 at 09:49 AM.
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Old 05-13-2008, 09:05 AM   #8 (permalink)
dfleschute
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V10
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Old 05-14-2008, 03:28 PM   #9 (permalink)
dfleschute
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I've asked our call center supervisors to report this immediately. Every user forced out of DND/Wrap Up has heard the tone. So it's not a consistent problem.
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