 02-14-2008, 02:51 PM | #1 (permalink) | ||||||||
| Junior Member
Location: Oklahoma City Rep Power: 0  Gender:  Country:  |  Fax trouble over PRI I've been administering InterTel systems for about two years now, but we've just recently started using PRIs in each of our remote sales offices. Something we're trying is assigning a single DID to ring in to a port on an SLC that is then crossed over to our fax machine's feed. That worked in one of our locations after we had the T1 provider uncompress the line (it was an integrated v/d circuit with only 13 b-channels carrying the voice). However, in another location where we have both a full T1 PRI and an integrated circuit we can send faxes fine but never receive them. If you stand in the phone closet when someone calls the fax machine, the busy light on the SLC lights up and you can hear a clicking that I assume is the ring tone generator, but the fax machine never rings. Do you have any ideas why this works one place but not another? Could it just be a bad SLC or do you think we have line issues? Oh, this is an Axxess system running version 10.003. Is there another way to do this? | ||||||||
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| 02-15-2008, 01:14 AM | #2 (permalink) | ||||||||
| Moderator   ITEngineer is Not ready for Winter
Rep Power: 4 Gender: Country: | We do this all the time so if it is not working it might be the circuit, the card or the fax machine. Incoming is normally the easy part. Point the DID at the SL port. __________________ Life is a highway.... | ||||||||
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| 02-15-2008, 12:51 PM | #3 (permalink) | ||||||||
| Junior Member
Location: Oklahoma City Rep Power: 0 Gender: Country: | I have the DID set to ring at the SL port in the routing table. I've also tried four different ports on the card (1, 2, 6, and 8). I guess it's looking like the card itself is the culprit since the fax machine is brand new. Thanks for verifying that I'd checked the right things. | ||||||||
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| 02-15-2008, 12:55 PM | #4 (permalink) | ||||||||
| Junior Member 
Rep Power: 1 Country: | If you can take the card out of the system the ring generators are in the lower right hand corner of the card (there should be two of them), do they look or smell odd? Doesnt happen very often but the ring generators on those SLC's can go bad. If you wire a test phone, or for that matter any SL phone that has a ringer on it does it ring properly? If it doesnt then it sounds like you have a bad ring generator and should have that card replaced. | ||||||||
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