umtech

On his display it shows his mailbox that the messages are from or is the msg key flashing and he presses it and it takes hime to his mailbox? If so then sounds like pointer is messed up between CP and VM. Try resetting both and if that does not work, delete and recreated his MB and that should sovle it.

skippy

Hi Umtech,

Thanks for that.

I deleted the extention and also the mailbox. Created the extention 5224 again when creating it, I was prompted to associate to the extention to the mailbox 5224 again. Made sure that the mailbox 5224 was removed from the Voice Processor (Which is was)

So associsated it with the extention again started up the phone (Note We are using Softphones Inter-Tel 8602

This is from the voicemail logs.

[26540 1-31-2008 19:28:36 LAMPS]Turning off lamp for x5224 (mb5224 - 0)
However the phone is still displying 3 messages


Just cant fingure this out. As I said the extention isnt associated to any other mailboxes

ITEngineer

A mailbox can only be associated to one extension. However an unasssociated mailbox can light the light on an extension. Voicemail is not the only device that can leae a message. There is what is called a silent message which is done by calling an extension and then pressing the msg key and hanging up. When the phone that has the silent msg presses the msg key the phone that left the msg is called back. This msg will not be cleared until the calling party answers the phone. One call tell what the destination of the msg is by pressing the msg key. So press the msg key and see what the destination is. On the 8602 press the spk key and then press the msg key.

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