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Old 10-25-2007, 10:54 PM   #1 (permalink)
JimTech
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Contact Center Suite, Call Viewer, and Permissions

Okay, we have the Inter-Tel Contact Center Suite running on a Windows Server 2003. Part of the monitoring utilities is a application called Call Viewer that runs on each client computer running Windows XP Pro SP2. In order to get the call viewer application to work I have to escalate the users on the network to a power user status. This is opening up a number of security issues on our network. According to Inter-Tel this is the only way to get the application to work. Please, someone tell me it isn't so. I can't believe a company would design an application that would require open security permissions in order to get their application to work. Does anyone know of any possible work arounds?

Please help, this is becoming a nightmare.

Thanks in advance.
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