ITEngineer

Your going to create a Call Routing announcement in voice processor/devices/applications/ and then program the digit translation. A couple of tips, if your extension numbers start with a 1, you are going to want to program 1 under digit translation for transfer to collected extension, then assign directory by last name to what ever digit you will use in your call routing announcement. It is easier to come up with the script first and then create the application. Assigning the recording number depends on the type of voice mail, VPU/EM or basic voice mail.

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Gman

Thanks for the advice..

I've setup a CRA. In digit translation i added 1>Transfer to collected ex
2>Comapny Directory last name

My extension numbers start with a 1 and are 4 digits long.

When I call the DDI i've allocated to this CRA I press 1 then the 4 digit extension, all I get is this number is not valid.

If I press option 1 but then just enter the last three digits (omitting the 1) it works just fine.

Is this how it works, or have I messed up somewhere?

Also, the dial by last name..when entering the name, is it like predictive text or do i press button '5' three times for the letter 'L'?

ITEngineer

For option 1 you do not dial the one but it collects the extension number then transfers you there. Example if the partys extension is 1211 you would dial 1211 when you hear the announcement. You would not dial 1-1211.

Dial by last name depends on where you are dialing from. Example, if you call from an intercom extension to dial a S you would press 7, 4 times. Dialing from the telco you would not press 7, 4 times only once.

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Gman

Hi IT Engineer,

Absolutley spot on!

Thanks for the guidance and now this works a treat! All I need is to get someone who sounds pleasant enough to do the recordings.

Thanks again!

ITEngineer

Always willing to help when I can.

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