SMDR log incomplete outgoing calls - Page 2 - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

***ITEngineer*** · 04-05-2007, 04:45 PM

What version Axxess do you have prior to 8.0 it appears, if you have a PAL. Give me a list of the features that we on and I will tell you what they are used for. It is difficult to get OAI and OAI 3rd party call control with a 50 unit PAL.

Here is the tech info on OAI

The Open Architecture Interface (OAI) is a communications protocol used for interacting with an external computer to perform various system-level functions. This gives you the capability of supporting business functions across organizational groups or industry verticals in an inter- or intra- department business setting. System Level OAI Events and System Level OAI Third Party Call Control provides full, 3rd-party call control. The System Level OAI protocol is based on the industry standard Computer-Supported Telecommunications Applications (CSTA) protocol developed by European Computer Manufacturer's Association (ECMA). The protocol provides system event messages from the phone system so that an attached computer can support features like: ACD supervisor screen, ACD Real-time reports, and ACD historical reports. The protocol is encoded using standard ASCII characters. This allows for simple integration with virtually any 'host computer' or PC without the use of any special interface hardware. System OAI Events Third Party Call Control provides full, 2-way communications.

Quote:

Originally Posted by kik3

ITEngineer,
Ok i finally found the features section of the AXXESS system. It was right under my nose. I'm trying to figure out which Premium Features are unnecessary etc...before buying a bigger PAL.(we have a 50unit PAL).
Thanks much for your help!
If you could give me any more info on OAI or indicate where i should be looking, i'd greatly appreciate it.
thanks again!

***ITEngineer*** · 04-05-2007, 04:50 PM

Also under system in timers and limits there is a timer that is called Valid Call. This timer by default is set to 15 seconds. This is the minimum duration of an outgoing call before it is recorded in SMDR. You may want to try making this like 2-3 and see if it catches the calls you are interested in.

Quote:

Originally Posted by kik3

Hello everyone,
This is my first post. I looked through the forum before posting a new topic but wasn't able to find what I'm looking for.

I'm using Inter-Tel Axxess 5.119 and DB Studio 1.22 to program the phone system. Currently I have an SMDR being sent to a PC via a serial port.

We create a report based on the SMDR output to monitor the amount of incoming and outgoing calls for each station. However, incomplete calls are not being logged. For example, if I dial a number that never gets picked up by a person, answering machine or telco the call will not appear in the SMDR printout. These are very important because it allows management to evaulate employee efficiency.

I looked under the SMDR options of DB Studio but couldn't find the option to record all outgoing calls(including incomplete ones).
I asked our telephone guy and he says there is no way to program the Axxess system to log incomplete outgoing calls. My supervisor does not believe this to be true and has assigned me the task to find a way to log this data.
I would greatly appreciate your help on this matter.
thanks,
kik3

kik3 · 04-09-2007, 01:36 PM

I'm running AXXESS Version 5.119.
I have 15 PAL units left. These are the features that are using up PAL units.

Advanced CO Interfaces(7 units)
Automatic Call Distribution Hunt Groups(5 units)
Automatic Route Selection(3 units)
Directories(2 units)
Record-A-Call(10 units)
System Forwarding(3 units)
Uniform Call Distribution Hunt Groups(5 units)

I was reading the On-Line Help from DB Studio to try and determine which of these we don't need to have on. I'm suspecting "Automatic Route Selection" as we only have one "node"(i have a vague idea of what a "node" is)and all of our long distance calls are made from this location. To turn on the OAI Events or OAI Third Party Call Control i need 30 units.

The valid call setting under Timers and Limits was already set at 2 seconds.
Thanks!

***ITEngineer*** · 04-09-2007, 05:36 PM

It appears that most features that are turned on would be used. A larger PAL or upgrade to 9.1 with a feature license would be the next step.

kik3 · 04-09-2007, 05:40 PM

i'll see what results i get from the valid call setting being lower. what exactly is a PAL? is it hard/soft/firm ware?
and to upgrade to version 9.1 can i go straight to inter-tel or would i have to go through a reseller?
thanx much for your help!

***ITEngineer*** · 04-10-2007, 12:22 AM

The PAL is a feature chip that resides on the CPU and allows you to enable features. Since the CPU's have been replaced and EOL you may be able to pick one up cheap. Go for at least 100 or 150 feature units.

If you do not have a contract with anyone you are free to purchase an upgrade from whomever you like. I am not sure where you are at but you can check the website to see what dealers or direct offices are in your area. The 9.1 upgrade would give you much, including an ethernet port for programming and SMDR or OAI via IP.

Quote:

Originally Posted by kik3

i'll see what results i get from the valid call setting being lower. what exactly is a PAL? is it hard/soft/firm ware?
and to upgrade to version 9.1 can i go straight to inter-tel or would i have to go through a reseller?
thanx much for your help!

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