Author Topic: F986 not working with adl (Read 721 times)

phonewiz · « **on:** February 13, 2012, 07:52:06 PM »

Sys is a MICS 7.1/CP-100. I have programmed every phone with 2 I/C keys. F980 and F986 are programmed as feature keys. F980 works ok with adl keys. F986 will not transfer CO calls to user MBX with adl key. This works if the user pushes Fkey then manually (using the keypad) inputs MBX. The customer said it worked with the system before CICS 7.0. I don't know this as fact. The customer just has to push one more key, wow what a concept. I guess users can't remember who has VM. Am I missing something? I have tested this and unless because CP-100 has 2 chs, CO calls will not follow internal adl to VM. Any input from you Norstar guys.

curlycord · « **Reply #1 on:** February 14, 2012, 12:59:04 PM »

Thought I answered already...
Your customer is highly mistaken.
It will not work, plain and simple.

Voice Mail and KSU are 2 different systems.
Voice Mail does not understand an Auto Dial or any phone system features for that matter.
When you do F983 it asks you to enter the ext#, it does not ask you to press an auto dial button.

curlycord · « **Reply #2 on:** February 14, 2012, 12:59:51 PM »

http://www.pbxtech.info/showthread.php/8810-No-Button-Free

Ben (DragonHawk) · « **Reply #3 on:** February 14, 2012, 01:36:53 PM »

Quote from: phonewiz on February 13, 2012, 07:52:06 PM

Sys is a MICS 7.1/CP-100. I have programmed every phone with 2 I/C keys. F980 and F986 are programmed as feature keys.

FYI: If a station is doing a lot of call directing/answering, you may need more than two intercom keys. As Curlycord notes in the thread he linked to, the transfer-to-mailbox command requires an intercom path from the station to the voice mail unit (VMU). So if the station has one intercom call on hold, and gets a second call on the other intercom key, F986 won't work because there are no free intercom paths out. This isn't a problem if you've got all lines assigned to key appearances and you don't take a lot of intercom calls.

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F980 works ok with adl keys.

It doesn't on any Norstar/BCM system I've worked with. Can you confirm this yourself, in person? (Don't take the user's word for it.) Also, check the programming on the keys with F*0; make sure they're programmed the way you think they are.

In my experience: When you press an autodial key, the system sees that as a request to dial that station. So it puts any active call on hold, looks for a free intercom path, and dials the station using that path. If you're talking to the VMU at that time, the voice mail system will either end up on-hold on another intercom key, or release you.

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F986 will not transfer CO calls to user MBX with adl key.

Right. See above.

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This works if the user pushes Fkey then manually (using the keypad) inputs MBX.

When you invoke F980 or F986, you're actually calling the VMU. If you look closely, you'll notice it consumes an intercom path. So the prompt you're seeing to enter a mailbox number is generated by the VMU. The way Nortel designed the system, pressing an autodial key at that point is seen as a request for a new call.

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The customer said it worked with the system before CICS 7.0.

Customer is confused and/or lying.

Ben (DragonHawk) · « **Reply #4 on:** February 14, 2012, 01:42:40 PM »

Quote from: curlycord on February 14, 2012, 12:59:04 PM

Voice Mail and KSU are 2 different systems.
Voice Mail does not understand an Auto Dial or any phone system features for that matter.

That's not strictly true. Norstar voice mail is relatively tightly integrated. It's already using a number of other phone system features. It can set the Message Waiting Indicator, transfer calls, display text in the LCD, and even generate soft key prompts. There's nothing inherent in the technology that means Nortel couldn't have created some way for the voice mail unit to also capture autodial keys. But Nortel didn't. They often had trouble breaking out of the "old school phone system" mentality, where the KSU/PBX and voice mail were traditionally very separate, as you say. That's part of the reason Nortel went out of business -- the technology and their competition evolved, they didn't.

Of course, bad business decisions and outright corruption didn't help, either. :-/

curlycord · « **Reply #5 on:** February 14, 2012, 02:46:01 PM »

Do we need to be anal?

phonewiz · « **Reply #6 on:** February 14, 2012, 04:45:59 PM »

OK lets beat this dead horse. F980 works. F986 does not. I have tested every possible angle including 3 I/C keys. The customer is a lawyer, (pays well to make him think I can do magic) need i continue. this thread is dead. phonewiz out!!!

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