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Old December 18th, 2007   #1 (permalink)
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Any Product Recommendations for IVR + CTI
Does anyone have any product suggestions for IVR, CTI, outbound dialing, wait time annoucements?

We currently use
CS1000
Option 11c
Symposium Express 4.2
Call Parrot

I spoke with a Telus rep who said Nortel CCT toolkit 6.0 would not work with symposium express.
Sonata from chrysalis looks like it might be an option but I haven't heard of them before.

Any advice is appreciated
TIA
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Old April 26th, 2008   #2 (permalink)
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Zeacom have a great product but it doesn't integrate to a Nortel. I take it you're keeping your Nortel system?
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