Setup Cisco IPCC Agent w/o IP Phone Configured - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

SheilaRM · 10-16-2007, 06:42 PM

Hello Everyone,
I am hoping someone can help me on this. I have a call center about 25 agents. For holiday time we hire temporary help and my issue is setting up these agents without a physical phone. I have created the device profile in the CM and they can log in successfully to the phone (with extension mobility) however, the problem is logging into the Desktop Agent (ID cound not be found) is displayed. I am sure that I have missed something but can't put my finger on it. Any help you can provide will be greatly appreciated.

Sheila

***sillejo*** · 10-17-2007, 07:30 AM

Are they Users in CM? Did you check the box allowing them to have CTI use under those users? Do you have enough IPCC licenses to make this work?

SheilaRM · 10-18-2007, 08:21 AM

Hi,
Thanks for getting back to me. They are setup only with a device profile in CM and CTI application Use is checked. I am checking to see if we have enough licenses (I am sure we do).

***sillejo*** · 10-19-2007, 03:29 PM

The DP needs to be set up for login....but did you create the Users?

SheilaRM · 10-21-2007, 12:41 PM

Yes, I created a device profile in Call Manager and click CTI enable when I setup the user in the Global Directory. Is there something else I should have done? What is DP mean?

***sillejo*** · 10-22-2007, 12:12 AM

DP = Device Profile

There should be a user that owns all the IPCC DP's That user may be called RMUser, or anything really. THe best place to look is in the IPCC admin pages to see what they called the user.

If the DP's are not owned by this User in CM then they will probably not register with IPCC even if the user is logged in.

You should also verify that the Users exist in the IPCC admin pages.

Do you have a CCO account? There are Admin and Install docs on cisco.com but you will need a CCO account.

SheilaRM · 10-22-2007, 07:54 PM

The user should be associated with RMJTAPI in order to work in IPCC. I do not see the profile associated here, which brings me to my original question, since I do not have a physcial phone to associate in RMJTAPI the user it not showing up as a register IPCC agent.

I do have CCO account and will check there as well.

Thanks for your feedback it has been very helpful.

***sillejo*** · 10-23-2007, 09:06 AM

The profile does need to be there since you may not know where the user willl login, it is the DP that is owned by you RMJTAPI user.

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