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| DMS Systems Support Q and A for DMS Systems |
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| DMS Systems Support Q and A for DMS Systems |
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 04-03-2008, 08:34 PM | #1 (permalink) |
| Junior Member | Call Forwarding Greetings all, I have a problem with call forwarding on an SL-100 switch. When a customer picks up the phone, dials the feature code to access call forward, and then dials the number to call forward to, it calls the number and doesn't activate the feature. On the second try, doing the exact same thing as in the first try, the call forward activates and all is well. However, customers have to input the feature code twice and that makes for some angry customers. Has anyone else experienced this problem? |
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| 04-03-2008, 09:11 PM | #2 (permalink) | |
| Junior Member  | Quote:
The Proper procedure for call forward: 1.Press CFW Button 2.Press the ext. number to forward the calls 3. then Press the CFW Button Again if the CFW Button LCD lit that means call forward has been activated. Last edited by sesram_71 : 04-03-2008 at 09:13 PM. | |
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| 04-04-2008, 07:36 PM | #3 (permalink) | |
| Junior Member | Quote:
How would you do it from a 2500 type telephone? One without the CFW button. | |
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| 04-29-2008, 11:53 AM | #4 (permalink) |
| Junior Member | Check table CUSTSTN, check the feature CFWVAL for the persons customer group. The field TERMOPTN is probably set to Y meaning to validate the call forwarding (placing a call to the forwarding number). You can set it to N so it will allow feature activation on the first try always. The problem with the N usage is the customer can forward it to the wrong number accidently. |
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