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| Definity Support Definity Servers Support |
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| Definity Support Definity Servers Support |
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 03-10-2005, 03:14 PM | #1 (permalink) | ||||||||
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|  Is there a report I can create that would allow me to track the total number of calls received within our call center on an HOURLY basis. The report I am currently using requires me to manually count the totally calls at the end of the day but, i'm unable to determine how many calls are received .....Please, Please help | ||||||||
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| 03-11-2005, 03:13 PM | #2 (permalink) | ||||||||
| Junior Member  
Location: Tolland, CT Rep Power: 6  | list bcms split X Or A more accurate measurement would be to measure the VDN instead of the split (just replace the term in the command above). You can even add time qualifiers. So you can filter out 00:00 to 08:00 if your call center doesn't open until 8AM. | ||||||||
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