RichardMorris

The President of the company has a Call Pickup button on his phone (7407+). This allows him to pickup calls directed to his admins phone when she is away.
He asked me yesterday why it is not working like it used to. That is, he claims he would push the CallPickup button and then lift the handset to take the call. The way it is working, he demonstrated it for me, is that he pushes the button (or as most people in Mississippi say "mash the button", which drives me crazy) it takes the call using his speakerphone. My first thought was that this seems normal to me but I dare not say so. My second thought was, why don't you just pickup the handset and then push the CallPickup button. Again, fear gripped me to my very soul.
I have looked at the Features Description book.
"When a member of a Call Pickup group is away and receives an incoming call, any member of the Call Pickup group can answer the call. The member simply goes off-hook and dials the Call Pickup access code or press the Call Pickup button."
I have also created this scenario at my desk. Like any good Telecom Manager/Admistrator I have at least 4 phones in my office for just such an occasion. It worked just the way the book said.
I have talked to his admin and explained it to her. Hopefully she can convince him that everything is ok. Problem is he may still be of the opinion that it worked a different way and that I don't know what the hec I'm talking about.... oh, well.

Are there any consideration I might be missing?

Richard