Passing digits to a vector - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

01-31-2005, 03:37 PM

Ok, I am fairly certain this is not possible, but I must ask.

First off, I have a definity G3Si V11

I know that you can pass digits from a vector to an IVR and collect digits while in a vector, but is it possible to pass digits from one vector to another. As far as I know this cannot be done directly, but maybe someone out there has come up with an ingenious way using vector controlled hunt groups or something.

The purpose is so I can create a vector that collects the digit a customer presses and then routes them to a vector that can handle there call, but I would like that vector to play an announcement based on the digit they pressed in the previous vector. For what I am doing I have to go to a new vector, so setting this all up in one vector is not possible.

There is a good reason I am asking this question, but it would be an extremely long post if I explained it all.

I hope this made sense.

sjforcum · 01-31-2005, 03:39 PM

Why not play the announcement in vector one based on digits pressed, THEN route to the new vector?

01-31-2005, 03:45 PM

I figured that would be suggested, but based on what I am doing I must go to another vector. Like I said, I would explain why, but it would be a long drawn out post.

Just trust me, I must goto another vector.

Thanks for the response

sjforcum · 01-31-2005, 03:47 PM

I don't personally know of a way to pass digits from one vector to another, but that doesn't necessarily mean it can't be done. Let's see if Tris has any insight....

I know it may be long and drawn out, but perhaps if you give us a little more insight into what your trying to achive, we may have other options....

01-31-2005, 03:52 PM

This is actually more of a curiosity then a necessity. I do not actually need to do this, but I can think of a few situations where it might help in consolidating vectors.

thetris · 01-31-2005, 04:26 PM

first of all, is it realy a matter of fixing things in vectors or more someting like fixining service levels/agent problems??? Do you use business advocate?

I want to think shortly about this one. For the moment i think its not doable, but there are some features in communication manager 2.xx and also in the upcoming release 3

so i want to check the documentation for this one. So please bear with me and i will come up with a descent anwser very soon

02-01-2005, 11:09 AM

Ok here is a quick run down of an application that I think being able to pass variable from one vector to another would be useful.

Number: 115 Name: ChekCollWait
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 announcement 0145
02 goto step 7 if expected-wait for skill 8 pri h < 60
03 goto step 9 if expected-wait for skill 8 pri h < 120
04 goto step 11 if expected-wait for skill 8 pri h < 180
05 goto step 13 if expected-wait for skill 8 pri h <= 300
06 goto step 13 if expected-wait for skill 8 pri h >= 300
07 announcement 0210
08 goto vector 114 if unconditionally
09 announcement 0211
10 goto vector 114 if unconditionally
11 announcement 0236
12 goto vector 114 if unconditionally
13 announcement 0238
14 goto vector 114 if unconditionally

This vector simply tells the customer what their appoximate hold time is. The only problem is that I have to create one of these for every split. If I could pass variable from one vector to another I would be able use one vector to handle calls to multiple splits. You can see how static this vector is by the fact that it only checks the wait for one split and routes to only one vector.

thetris · 02-01-2005, 03:07 PM

How many choices are there, in the primary menu, before the call routes to the vector where the queueing will take place?

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