Agent ID on Display telephones....is this controlable? - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

sjforcum · 12-19-2004, 08:46 PM

Hi All,

I just upgraded our sites from Splits to EAS...and now when one of our agents calls an internal extension, the agent ID displays on the station called.

Is there a way to change this back to the extension?

TIA,

Steve

thetris · 12-19-2004, 09:47 PM

AGENT LOGINID

Login ID: 213 AAS? n
Name: AUDIX? n
TN: 1 LWC Reception: spe
COR: 1 LWC Log External Calls? n
Coverage Path:
Security Code:
Direct Agent Skill: LoginID for ISDN Display? n
Call Handling Preference: skill-level Password:
Password (enter again):
Auto Answer: station
SN SL SN SL SN SL SN SL
1: 6: 11: 16:
2: 7: 12: 17:
3: 8: 13: 18:
4: 9: 14: 19:
5: 10: 15: 20:

see the bold item. it should be set to no

sjforcum · 12-20-2004, 02:30 PM

Mine is set to no.

It appears that this is not a controlable thing....ARGH!

thetris · 12-20-2004, 04:07 PM

except for the client room and cover path option mentioned in tek-tips. maybe you could also try something with the direct agent calling settings in your cor

sjforcum · 12-20-2004, 04:10 PM

I was trying to avoid anyone calling the agent IDs....I'm going to have to fart around with my DCS tables to make this work....ARGH!

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