IP Agent was unable to start the Avaya iClarity IP Audio Pro - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

11-30-2004, 04:36 PM

I have a major problem that I hope someone can help me with. I am a remote user and qualified network administrator (not for this company) for a call center. Last night at the start of my shift I was unable to connect to Avaya IP Agent, getting the following error message: "IP Agent was unable to start the Avaya iClarity IP Audio Program. Please contact your technical support team if you continue to receive this message." After clicking ok on the error I was able to connect to the Agent but the PBX never called me back. I am setup so that all calls are routed through my home phone when I am logged into the queue.

It seems that no one at my company or Avaya has a clue as to what can be wrong or how to fix it. I have uninstalled and reinstalled IP Agent several times with no luck.

Any help would be appreciated.

11-30-2004, 04:48 PM

Anyone who can help me with this problem can email me at hendrik.pape@sympatico.ca. I have included a screenshot of the error for anyone who is interested.

thetris · 12-02-2004, 04:03 PM

i have exactly the right answer for you because i have had the same problem at a customer site. I spend a lot of time to fix it. I will try to explain whats the problem

I suspect you you a windows xp enviroment with lots of restrictions on the local pc. Youre answer is in the restrictions on the local windows pc. If you can manage to use the avaya software under a Administrator acount on that machine, youre problem is fixed.

For more info you can mail me at tkusters@hotmail.com

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