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Old 09-16-2004, 10:05 AM   #1 (permalink)
CKIRK
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Partner Magix Programming

We have a Legend in one of our offices and they would like to have some sort of "night bell" where after 5 pm, incoming calls on the main line will ring all the desks, and if no answer, will flow to the Auto Attendant. Avaya tried to set this up, however, the calls wouldnt flow back to the AA, rather, it would go to the lowest extension's personal mailbox. Avaya said there was no other way to fix this except remove the call forwarding to vm off the phones (and why would anyone do that?). Is there any way to accomplish this? Do we have to run a cable and install a "true" night bell and add a pick up key to the phones? PLEASE HELP?
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Old 09-16-2004, 10:48 PM   #2 (permalink)
TouchToneTommy
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G.723/9 vs G.711 erlang to resource traffic analysis???

make a phantom extension by using an "adjunct", assign the line to it, then make it the "principal user" of those lines. Since it "owns" the lines and doesn't have voice mail coverage, the lines won't roll to voice mail.
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