CDR Info - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

08-16-2004, 05:06 AM

Hi,

At the moment our agents are dialling *8559 before they make a personal call so that our call logger can track it. This system was setup before i joined this company. However, when I run a report from the caller logger it is only picking up the 9 and the rest of the dialled number.

I have found that *85 is the feature access code for CDR Account Code Access Code and I presume 5 is the access code (I dont know where the codes are setup). Could anyone tell me why this info isn't being passed to the logger.

Thanks

2wire · 08-16-2004, 11:44 AM

I am only guessing at this, but maybe the digits are stripped in the ARS table before being passed out of the switch. It is only a guess, I would have to look at a few other things to be sure.

Good Luck,

2wire

08-16-2004, 10:31 PM

Hi Chuck,

Check your Sys Para feature and then look for Authorization code para.
To add or delete authorization, just type chan aut.
Before this configure your COR, to access IDD and NDD.

thanks,
ed..

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