Caller ID? - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

04-26-2004, 07:15 PM

We are using a Partner System v6 with Partner Messaging 6.0 voice mail. The system is configured to use the Auto-Attendant to answer the lines after three rings (which it does), but we are unable to get the system to pass the caller id info to the desktop phones. When you call into it and transfer to an extension it just says "Voice Messaging System". The desk phones are configured not to ring while the lines are ringing, only when someone transfers from the attendant.

I know that in some other systems I've had to "release call to the switch" in order to pass caller id info, but I do not currently see how to do this at all with the Partner system.

Any suggestions?

2wire · 05-11-2004, 01:50 PM

I just want to check a few things out. First is that you do subscribe for Caller ID for both name and number. Also, the cards in your system that the lines are installed do end with the letter "C" ex. 408EC. The C is for caller ID.

If that is all O.K., then I will check my books about a possible other solution. I would think that the problem at this point would be in the line programming, but I am not sure right now.

Let me know.

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