Partner Messaging Outcalling not working - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

04-15-2004, 06:04 PM

I originally thought that a modem squeal was related to this issue, but it turned out to be a problem with the phone company. However, I'm still having problems getting the outcalling to work as well as trying to connect to the system via **3. When you hit **3 it goes silent for about 30 seconds and then says "No internal modem detected. The equipment does not have a remote access device installed." Outcalling does not even pick up a line and attempt the call. I am assuming that these two issues are related.

I have replaced the voice mail unit and I still have the same issue. I also used a code that the vendor gave me to reset it to factory defaults--same thing.

Is there anything inside the Partner Messaging 6.0 that disables the modem? Can this be causing the issue? Can anything in the ACS be causing it?

TouchToneTommy · 04-15-2004, 08:36 PM

Don't know about the internal modem issue, but do you have lines assigned to the voice mail ports? Did you include " 9 * " as the first two digits of the outcalling string? Are the voice mail ports access restricted under #302, or toll restricted under #401 or #405? Is outcaling turned on, for all/urgent messages, with an outcalling schedule that matches when you are testing it? Do you see any lines go off hook after a voice mail message is left in a box with outcalling? Do you have a butt set that you can monitor the lines to listen to what is being outcalled, to see if the call gets out of your switch and perhaps fails in the PSTN?

04-15-2004, 10:47 PM

Quote:

Originally Posted by TouchToneTommy

Don't know about the internal modem issue, but do you have lines assigned to the voice mail ports? Did you include " 9 * " as the first two digits of the outcalling string? Are the voice mail ports access restricted under #302, or toll restricted under #401 or #405? Is outcaling turned on, for all/urgent messages, with an outcalling schedule that matches when you are testing it? Do you see any lines go off hook after a voice mail message is left in a box with outcalling? Do you have a butt set that you can monitor the lines to listen to what is being outcalled, to see if the call gets out of your switch and perhaps fails in the PSTN?

"9*" - Yes
All messages - Yes
Line activity - None

I will double-check the #302,401, and 405 settngs, but I'm pretty confident that all of these items are configured correctly.

What about the internal modem not answering the **3 function? Regardless of the items listed above, is there anything that would restrict this from working?

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