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Old 02-19-2004, 02:08 PM   #1 (permalink)
myetman
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Hello, can anyone point me in the direction to get a good description of Avaya's ACD features?

Basically I am trying to compare Avaya to Nortel Mer max in funtionality.

Thanks.

m.
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Old 02-20-2004, 08:55 AM   #2 (permalink)
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Basic call center docmentation from support.avaya.com
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