 12-02-2003, 02:52 PM | #4 (permalink) | ||||||||
| Junior Member  
Location: Tolland, CT Rep Power: 7  | BCMS Vu Manuals OK What information are you looking for? I'm assuming you're not familiar with the standard BCMS labels? Auto In = Agent is idle, but accepting calls. Aux Work = Agent is on break and cannot receive a call. After Call Work (ACW) = Agent is processing work and cannot receive a call until complete. Those are starters, but let me know what report you're using and what you need help with and we'll see how we do  __________________ Moderator - Avaya / Lucent Definity Boards | ||||||||
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| 12-02-2003, 03:04 PM | #5 (permalink) | ||||||||
| Junior Member
Location: Granbury, Texas Rep Power: 0 | I am trying to determine the following: why the total time staff doesn't match the columns of activity? Also what could be other work states for the agent who doesn't have after call work or aux? If I had a definition of what makes up Total Aux/Other, % In Serv Level, etc. it would be very helpful. I have seen this in manual(s), but since everything is on-line and downloadable as a PDF I been unable to locate this information. | ||||||||
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| 12-02-2003, 03:08 PM | #6 (permalink) | ||||||||
| Junior Member
Location: Tolland, CT Rep Power: 7 | OK... Other work time for some agents could be extension in and extension out dialing. The other questions I can guess at, but let's see if anyone posts for sure first.... __________________ Moderator - Avaya / Lucent Definity Boards | ||||||||
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| 04-07-2004, 10:27 AM | #8 (permalink) | ||||||||
| Junior Member
Location: Tolland, CT Rep Power: 7 | updates? Tim, Please look to http://avaya.pbxinfo.com in the future....it's where I'm posting and it seems others are starting to come over there. You may want to try to re-submit your question there as well. What type of information are you looking for? support.avaya.com has all of the system documentation, but if there's a certain area of knowledge you're looking for I'll see what I can dig up... __________________ Moderator - Avaya / Lucent Definity Boards | ||||||||
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| 04-07-2004, 10:30 AM | #9 (permalink) | ||||||||
| Guest
| VOIP channel bank http://www.greatcommunication.co.uk/...20Software.pdf Thanks for the info....i'll go to that board now........ | ||||||||
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| 04-07-2004, 10:48 AM | #10 (permalink) | ||||||||
| Junior Member
Location: Tolland, CT Rep Power: 7 | OK now I'm lost...what are you looking for? It appears you've found Avaya's BCMS Vu documentation... Have you checked out the little administration books? __________________ Moderator - Avaya / Lucent Definity Boards | ||||||||
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