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| Definity Support Definity Servers Support |
| Tags: crm, goldmine, integration |
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| Definity Support Definity Servers Support |
| Tags: crm, goldmine, integration |
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 10-08-2003, 04:31 PM | #1 (permalink) | ||||||||
| Junior Member 
Location: Indiana Rep Power: 6  | I have a client that is using Goldmine BCM/CRM and is looking at a new call center application. It's been awhile since I looked at the call center solutions. Is there integration between the Goldmine software and the Avaya Call Center solutions? We are looking at integrating a new call center with this CRM solution to the desktop with ANI capture screen pops. Can you point me to some casual reading and if there are any case studies out there? Thanks! | ||||||||
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| 10-09-2003, 10:02 AM | #2 (permalink) | ||||||||
| Admin   rixride is replying to forum games...
Location: Dallas, Texas Rep Power: 5  Gender:  Country:   | I don't know if this will help or not but here: http://www1.avaya.com/enterprise/res...allcenter.html I will keep looking for other resources for you and post the if I find any.  Good Luck. | ||||||||
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