Callforwarding > Terminate to Second VM Box - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Ozwald · 04-09-2008, 11:50 AM

Pardon my syntax as I'm by no means a full-time PBX admin. It is one of the 10% of the time responsiblities.

Regardless, my question:

I am currently forwarding extension 1 to extension 2 via the Feature Access Code function. All works well, the call to x1 goes to x2 and then covers to extension 1's voicemail box.

How can I have the call terminate/cover to extension 2's voicemail box rather than back to x1?

For example: x1 receives a call, the call fowards to extension 2, call terminates to x2's VM box. *How do I do this ?*

I tried using a coverage path rather than call fowarding. No luck. I'm missing somthing really stupid here. Can someone point me in the right directions?

Thanks,
Oz

fataldata · 04-22-2008, 10:07 AM

Page 2 of the station form has an entry for Coverage after forwarding. This instructs the station how to handle forwarded calls. S is for the System default set in System parameters . Y means to cover the call if forwarding is unsuccessful.

This will probably do it. There are also some settings for Answer Supervision if I recall correctly that may affect this but I would start with this and see if it works.

Ozwald · 07-18-2008, 06:25 PM

fataldata et. al.

Thanks for the reply. I tried your suggestion and I am still unable to produce the function I need.

Ext1 receives a call, rings twice, and initiates coverage path 1, the call rings to the second telephone ext. (2), in the coverage path. The call continues to ring and does not terminate to the VM box of ext 2.

I confirmed "Coverage after forwarding" is set to Yes (Y) on extension 1 and in the system parameters.

The coverage path is set to be used for all calls. The first path is Ext. 2, the remainder are empty.

Can any suggest any other ideas?

Thanks ahead of time!
Oz

***MSYoung*** · 07-22-2008, 12:46 PM

I would be curious to know why you don't want extension 1 to know that a message was left for that person. To go to voice mail put that hunt group as the second choice in the cover path. Try this option using the settings that fataldata gave you.

Ozwald · 07-27-2008, 03:05 PM

Marty:

The extension in question is a shared extension, it is not assigned to any one person; however, the supervisor of that area is responsible for fielding calls and/or returning voicemails.

I have also tried to send the calls (in the coverage path) to my VM hunt group. The call terminates; however, I get the following message, "Extension 0000 is not valid" and the call terminates. Since the original extension does not have a VM box it fails; hence, I can't get the call to terminate to the second extensions' VM box.

I will try this again tomorrow; however, suspect it to fail.

Thanks,
Oz

***MSYoung*** · 07-28-2008, 12:19 PM

What you are probably needing is an indication that the number in question has a voice mail. Let the calls ring on the shared station and put an appearance of that station number on the supervisor's phone (that is called a bridged station). That way the supervisor can see that a call is ringing on that station. You can set the cover path to go to another phone if you want and then to voice mail.

You now put a message waiting light for that phone on the supervisor's phone. That is called aut-msg-wt.

rcrow490 · 08-12-2008, 01:37 PM

If you are using an Audix system, you can use the command "ch auto rout" (in Audix).
This allows you to send calls from one extension to the voicemail box for another extension.

***MSYoung*** · 08-12-2008, 03:28 PM

Interesting command. I have an Intuity 5.1 (that is Audix) here and it does not have that command available. The only thing I get with "ch auto" is the ability to change auto-attendant schedules.

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