Noob question - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

nhdjoseywales · 10-19-2007, 11:32 AM

How do i determine how many incoming calls the operators can have queued? We have the operators set up as an ACD skill and a vector sends the incoming calls to them. I know they have 8 common lines in the console parameters but i thought that was related to how many calls they can park, i didnt know if that was the same as the number of incoming calls they can have lined up waiting to be answered

sorry if that doesnt make sense and thanks in advance

oh i have a definity g3i r12

ko_glass · 10-19-2007, 01:39 PM

If you really have the attendanst set up as a skill check the hunt group number and verify in the Queue Limit. If it looks to low change it to Unlimited.

nhdjoseywales · 10-19-2007, 01:52 PM

Quote:

Originally Posted by ko_glass

If you really have the attendanst set up as a skill check the hunt group number and verify in the Queue Limit. If it looks to low change it to Unlimited.

where do i find the queue length for the hunt group? i dont see it on any of the 3 pages of info when i double click that hunt group

Catalytic_Avatar · 11-15-2007, 07:43 PM

change hunt-group ###

should be the 9th line down on the first page?

ex

Group Number: 360
Group Name: Elec Generel
Group Extension:1761
Group type: ead-mia
TN: 1
COR: 1
security code:
ISDN/SIP caller display:

Queue Limit: unlimited

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