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| Definity Support Definity Servers Support |
| Tags: call, forwarding |
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| | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0 ![]() | Call Forwarding I was asked to set up call forwarding to an external number where there will no longer be a physical set and am stuck on what steps are needed. I can set up a CF button on a set, but can only forward to internal extensions. What COS option needs to be changed in order to accomplish this? Thanks! Mark | ||||||||
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| | #2 (permalink) | ||||||||
| Junior Member
Rep Power: 0 ![]() | An extension needs to be in a Class of Service that doesn't restrict Call Forwarding Off-Net. display cos CLASS OF SERVICE 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Auto Callback y y y n y n y n y n y n y n y n Call Fwd-All Calls y y y y y n n y y n n y y n n y Data Privacy n n n n n n n n n n n n n y y y Priority Calling y y n n n n n n n y y y y y y y Console Permissions y n n n n n n n n n n n n n n n Off-hook Alert n n n n n n n n n n n n n n n n Client Room n n n n n n n n n n n n n n n n Restrict Call Fwd-Off Net n y n y y y y y y y y y y y y y Call Forwarding Busy/DA n y y n n n n n n n n n n n n n Personal Station Access (PSA) n n n n n n n n n n n n n n n n Extended Forwarding All n n n n n n n n n n n n n n n n Extended Forwarding B/DA n n n n n n n n n n n n n n n n Trk-to-Trk Transfer Override y n y n n n n n n n n n n n n n QSIG Call Offer Originations n n n n n n n n n n n n n n n n | ||||||||
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| | #4 (permalink) | ||||||||
| Junior Member
Rep Power: 0 ![]() |
2. To use a remote phone number as a coverage point, you need to define the number in the Remote Call Coverage Table and then use the remote code in the coverage path. Do “ch cov rem” command.
This is a standard remote coverage to an external number that does not monitor the call once it leaves your system. | ||||||||
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| | #5 (permalink) | ||||||||
| Moderator
Location: San Diego, CA Rep Power: 5 ![]() | Call forwarding and cover remote will both do what you want but cover remote is the easiest to administer and neither one requires a physical phone. Cover remote is easier to administer because if they want to go to a different number all you need to do is change the destination on the cover remote table. If you are using call forward you can change the direction with a phone that has console permissions but you will have to temporarily assign a port to the redirected station to change it, you can't change an x-ported station. __________________ Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup. Marty | ||||||||
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| | #6 (permalink) | ||||||||
| Junior Member
Rep Power: 0 ![]() | Hey Marty, Can we do call-forwarding on an extension without a physical phone with port as IP instead of using a coverage path? If 'Yes', any ideas how we can accomplish this? --------- Regards, ptk..... Last edited by ptk : 05-11-2007 at 06:03 AM. | ||||||||
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